Alexandre Nalin's Email Addresses & Phone Numbers

Technical Account Manager @ My responsibilities as a TAM at Basho: - Build very strong relationships with assigned customers and partners and become key influencer with each customer and partner to ensure their success and referenceability - Orient new customers and partners to Basho and the Basho support processes. - Monitor customer satisfaction through ongoing interaction with...

Technical Account Manager @ My responsibilities as a TAM at Basho: - Build very strong relationships with assigned customers and partners and become key influencer with each customer and partner to ensure their success and referenceability - Orient new customers and partners to Basho and the Basho support processes. - Monitor customer satisfaction through ongoing interaction with customers and partners. - Coordinate Basho technical and management personnel to meet customer and partner needs. - Report accurate customer and partner status to Basho management. - Daily review open tickets and opportunities. - Develop and maintain strong working relationships with Basho Sales Executives, Sales Engineers, - Professional Services, Client Services, and Product Management. - Proactively identify likely customer and partner issues based on lessons learned from similar customers and partners. - Create and maintain a detailed written description of the customer’s system architecture, use case, and organization. - Identify opportunities for selling additional Basho products to existing customers and partners. - Develop, deliver and execute a comprehensive partner enablement program. - Work with direct sales, services and marketing to ensure partner’s sales and technical staff are fully able to sell and deliver Basho’s product and services as well as clearly articulate and promote value proposition and differentiators - Be responsible for partner training - Maintain and expand a working knowledge of current and future Basho releases. - Ensure customers and partners renew Basho licenses by project managing the renewal process. From November 2014 to Present (1 year 2 months) London, United KingdomSenior Technical Account Manager @ Responsible for dedicated Accounts/Companies in areas ranging from Consulting, to Banking ,to Energy providers to Government and many more! Currently in charge of seven major top tier accounts for whom I give Technical Expertise in Software Implementation and Integration as well as dedicated personal consulting for continuous proactive recommendation and for high availability of their business. My principal roles are: - Be the main point of contact, the go to person, for my Premier Customers in their day to day business activities - Be part of their team by having a strong work relationship and participate in their internal meetings which shows the value I add to their business and allows to be a trusted adviser - Do regular meetings to discuss pending issues and agree on action plans to take - knowledge sharing sessions to fill the gap with their end users as well as management with the latest technology and product features that will help them and their business to achieve their goal - Proactively monitor the overall of my accounts and give them recommendation based on their business needs and specific environment which will reduce their cost - Have face to face meetings to bring them reassurance that I am here to help and find solutions to their business' needs - Do Technical Onsite Days to focus on a specific chosen topics - Drive Technical & Business issues to resolution by been the escalation manager when required and assist the Engineers on investigation of incidents by liaising with R&D and Product Marketing directly Personal Project: Created an Automation Script (with QTP) to manage and track team's proactive work into SharePoint which is used by all our Technical Account Managers and Enterprise Service Managers in EMEA From January 2006 to October 2014 (8 years 10 months) Senior Technical Solution Consultant @ Worked on many accounts and provided Technical Expertise and one to one advise on product and implementation within customer's worldwide big infrastructure Achievements: - Addressed and resolved concerns, issues, and questions for both internal & external clients in a professional and timely manner - Identified clients’ needs based on phone or email interaction. Based on those needs and deliverable options chosen and provided the appropriate guidance to the client on addressing their issue. - Troubleshooted cases of varying complexity that touch all aspects of HP BTO features and products. - Handled client escalations with empathy and professionalism. - Managed client expectations effectively and meet commitments consistently, without fail. - Explained technical concepts (i.e., product limitations, technical requirements, functionality) to a wide range of audiences (i.e., client business, HP business, technical teams, development teams, product teams). - Adhered to case resolution time within stated SLAs. - Contributed to the enhancement of team’s processes (i.e., case resolution process, escalation process, support coverage process) and documentation (i.e., FAQs, issue resolution briefs, process documentation). - Identified opportunities for product improvements. Personal Project: Developed an automation script to migrate data from our previous incident tracking system to a new one. Provided Trainings to peers in different countries (Shanghai, Madrid, Bracknell) as well as different regions and offices From March 2008 to January 2010 (1 year 11 months) Application Engineer @ Worked as an Application Engineer providing Technical Expertise in QuickTest Pro and then further developed myself as team leader/mentor for an offshore team to expand their knowledge and also communication skills. Personal Project: Created an automation script to search and index our patches and hotfixes which was then used by our R&D team. From February 2006 to March 2008 (2 years 2 months) Senior Customer Service Representative @ Shift Supervisor – Key Holder at Blockbuster Entertainment at many London branches such as East Ham, Barking, Ilford, Stratford. As well as dealing with customers, product Store Inventory and Store Organisation (closing and opening), my responsibilities included handling all the accounts and deliveries as well as training new staff. From June 2001 to August 2005 (4 years 3 months) London, United KingdomBSC, Computer Science, 2:1 @ Middlesex University From 2002 to 2005 BTEC HNC in Computing, Computer Software Engineering @ Stratford Campus From 2001 to 2002 BTEC NC Computer Studies, Computer Software Engineering @ Stratford Campus, From 2000 to 2001 BAC ElectroTechnic & Mechanic @ Lycée Couffignal Strasbourg From 1998 to 1999 BAC S, Science and Programming @ Lycée Jean Rostand - Strasbourg From 1997 to 1998 Alexandre Nalin is skilled in: Riak, Quality Center, ITIL, Application Lifecycle Management, Pre-sales, QTP, Enterprise Software, Performance Testing, Test Automation, Integration, HP, LoadRunner, Test Management, IT Service Management, Mercury QuickTest Pro