David Winckles
Business Unit Manager at Itineris | London, England, United Kingdom
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David Winckles is a seasoned management consultant at Baringa Partners, where he serves as the Director of Customer and Digital Experience within the Energy and Utilities sector. With a robust focus on customer and digital strategy, David leverages his extensive expertise to transform the way energy and utility companies engage with their customers. His role involves collaborating closely with clients to enhance their customer experience, refine their product offerings, and optimize their operating models. By integrating best practices in omni-channel management and proposition design, David ensures that clients not only meet but exceed customer expectations in an increasingly competitive landscape.
David has spearheaded numerous high-impact projects that have delivered tangible results for clients, including oil majors and utility providers. For instance, he has led initiatives to develop target operating models that streamline customer-facing operations, resulting in increased revenues and improved regulated income. His strategic approach combines a deep understanding of the energy sector with innovative digital solutions, allowing clients to navigate the complexities of customer interactions effectively.
His skill set encompasses strategic consulting, stakeholder management, and governance, enabling him to guide organizations through transformative change. David's commitment to fostering a customer-centric culture within his clients’ organizations has positioned him as a trusted advisor in the industry. By harnessing Baringa's comprehensive capabilities across strategy, commercial design, operations, and technology, he continues to drive meaningful improvements in customer experience and operational efficiency, ensuring that energy and utility companies are well-equipped to thrive in the digital age.
Business Unit Manager at Itineris in March 2025 to Present
Director, Customer and Digital Experience, Energy and Utilities at Baringa Partners in September 2013 to March 2025
Senior Consultant, Digital Transformation at Capgemini Consulting in May 2010 to September 2013
Service Management Consultant at BT Global Services in October 2006 to August 2008
Project Manager at BT Global Services in October 2005 to October 2006
Service Manager at BT Syntegra in June 2003 to October 2005
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IE Business School, International MBA
Charterhouse School
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Leadership
Service Quality
Customer Strategy
Digital Strategy
Customer Operations
Customer Service Transformation
Contact Centres
Omni-Channel Management
Proposition Design
Account Management
Service Design
Channel Strategy
Strategy
Management Consulting
Business Transformation
Business Strategy
Consulting
Stakeholder Management
Customer Experience
Business Case
Business Process Improvement
Entrepreneurship
Project Delivery
Operating Models
Digital Transformation
Strategic Consulting
Business Process
Innovation Management
Customer Service
Business Modeling
Governance
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Discover more about ItinerisWhat is David Winckles email address?
Email David Winckles at [email protected] and [email protected]. This email is the most updated David Winckles's email found in 2026.
How to contact David Winckles?
To contact David Winckles send an email to [email protected] or [email protected]. (updated on January 29, 2024)
What company does David Winckles work for?
David Winckles works for Itineris
What is David Winckles's role at Itineris?
David Winckles is Business Unit Manager
What is David Winckles's Phone Number?
David Winckles's phone +44 ** **** *428
What industry does David Winckles work in?
David Winckles works in the Management Consulting industry.
David Winckles Email Addresses
David Winckles Phone Numbers
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