Madonna Bortle
IT Service Desk Manager at Utah State University | Logan, Utah, United States
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Madonna Bortle serves as the IT Service Desk Manager at Utah State University, where she leverages over 30 years of extensive experience in IT management and customer service to enhance the university's technological infrastructure. In her current role, she is responsible for overseeing a dedicated team that provides critical support to both internal and external customers nationwide. Her expertise in system and network administration allows her to swiftly troubleshoot and resolve complex issues, ensuring minimal disruption to university operations.
Madonna's leadership is particularly evident in key projects that focus on improving service delivery and enhancing user experience. She has spearheaded initiatives to implement advanced ticketing systems and streamline communication channels, which have significantly reduced response times and increased customer satisfaction. Her proficiency in Unix, Microsoft Exchange, and Cisco Technologies enables her to manage a diverse range of IT services, ensuring robust network security and efficient server management.
In addition to her technical skills, Madonna is committed to fostering a strong team-oriented culture within the IT department. She emphasizes the importance of collaboration and continuous learning, encouraging her team to stay updated on the latest trends in enterprise architecture and software development life cycle (SDLC). Through her strategic vision and unwavering dedication to customer service, Madonna Bortle continues to play a pivotal role in shaping the future of IT support at Utah State University, making technology accessible and effective for all users.
IT Service Desk Manager at Utah State University in February 2018 to Present
Service Desk Manager at LMI Aerospace, Inc. in January 2016 to February 2018
IT Manager at Vermont Information Processing in January 2005 to June 2015
IT Manager at Daugherty Business Solutions in July 1998 to December 2004
Sr. Consultant/Field Manager at Daugherty Business Solutions in January 1997 to July 1998
Consultant/Project Manager at Daugherty Business Solutions in July 1990 to January 1997
Sr. Computer Systems Engineer at General Dynamics in January 1983 to January 1990
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Iowa State University, BS, June 1979 to June 1983
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Disaster Recovery
Unix
SQL
Active Directory
System Administration
Integration
Data Center
Business Analysis
Information Technology
IT Management
Networking
Business Intelligence
DNS
TCP/IP
Firewalls
Security
Scripting
Solaris
Servers
XML
Testing
Visio
Requirements Analysis
Vendor Management
Software Documentation
Cloud Computing
SDLC
Databases
Microsoft SQL Server
Windows Server
Software Development
Software Project Management
Microsoft Exchange
Network Security
Troubleshooting
IIS
ERP
System Deployment
Cisco Technologies
Enterprise Architecture
Resource Management
Network Administration
Professional Services
Windows
Email
Software Development Life Cycle (SDLC)
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Discover more about Utah State UniversityWhat is Madonna Bortle email address?
Email Madonna Bortle at [email protected], [email protected] and [email protected]. This email is the most updated Madonna Bortle's email found in 2026.
How to contact Madonna Bortle?
To contact Madonna Bortle send an email to [email protected], [email protected] or [email protected]. (updated on September 02, 2024)
What company does Madonna Bortle work for?
Madonna Bortle works for Utah State University
What is Madonna Bortle's role at Utah State University?
Madonna Bortle is IT Service Desk Manager
What is Madonna Bortle's Phone Number?
Madonna Bortle's phone (801) ***-*204
What industry does Madonna Bortle work in?
Madonna Bortle works in the Higher Education industry.
Madonna Bortle Email Addresses
Madonna Bortle Phone Numbers
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