Jennibeth C
Customer Success Manager at Dialpad | Metro Manila, National Capital Region, Philippines
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Jennibeth C. currently serves as a Customer Success Manager at Dialpad, where she leverages her extensive nine-year background in SaaS, CCaaS, and UCaaS to deliver exceptional post-sales support and strategic account management. In her role, Jennibeth is instrumental in driving customer adoption, ensuring seamless onboarding, and fostering long-term relationships that contribute to client retention and growth. She actively collaborates with cross-functional teams—including Sales, Product, Support, Engineering, and Legal—to advocate for customer needs and translate feedback into actionable insights that enhance product development and user experience.
One of Jennibeth’s key projects involves implementing tailored customer success plans that align with clients’ contact center and workforce management objectives. Her expertise in contact center management and workforce optimization enables her to identify opportunities for upselling and expansion, while her analytical skills help her monitor key metrics such as Net Promoter Score (NPS) and customer health scores to proactively address potential issues. Jennibeth also champions customer training and coaching initiatives, empowering clients to maximize the value of Dialpad’s unified communications solutions.
Her strategic approach to account management emphasizes personalized service solutions, leveraging her deep understanding of contact center operations and customer success planning. Jennibeth’s ability to act as the voice of the customer within Dialpad ensures that client feedback informs product enhancements and service improvements. Her dedication to customer satisfaction and her expertise in contact center management and workforce planning make her a vital asset in Dialpad’s mission to deliver innovative communication solutions that drive business success.
Customer Success Manager at Dialpad in January 2023 to Present
Customer Success Manager at Genesys in April 2019 to October 2022
Technical Success Advisor at NICE inContact in January 2015 to March 2019
Quality Analyst at SHORE Solutions Inc. in December 2012 to December 2014
Quality Analyst at C3 Customer Contact Channels in April 2012 to October 2012
Assistant Coach at Sitel in June 2007 to April 2012
Customer Care Representative for Sprint Telecommunication US at Convergys in August 2006 to April 2007
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Our Lady of Fatima University
Anda National High School
Lycee D' Regis Marie School Parañaque
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Digital Engagement and Adoption
Account Management
Upselling
Customer Escalation Management
Playbook Management
Customer Engagement
UCaaS
Contact Center as a Service (CCaaS)
Contractual Agreements
API Integration
Search Engine Optimization (SEO)
Support Management
Analytical Skills
Communication
Project Management
Customer Success Planning
Customer Onboarding and Renewal
Software Development
Integration
Troubleshooting
Leadership
Customer Relationship Management (CRM)
Customer Experience
Customer Service
Territory and Portfolio Management
Continuous Improvement
Contact Centers
Coaching
Customer Satisfaction
Sales
Information Technology
Customer Success
Software as a Service (SaaS)
Customer Onboarding
Customer Renewal and Retention
Net Promoter Score
Digital Adoption
Reporting and Analytics
Call Center Development
Business Analysis
Call Routing
IVR
Workforce Management
Contact Center Operations
Contact Center Management
Research
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Discover more about DialpadWhat is Jennibeth C email address?
Email Jennibeth C at [email protected]. This email is the most updated Jennibeth C's email found in 2026.
How to contact Jennibeth C?
To contact Jennibeth C send an email to [email protected]. (updated on March 10, 2025)
What company does Jennibeth C work for?
Jennibeth C works for Dialpad
What is Jennibeth C's role at Dialpad?
Jennibeth C is Customer Success Manager
What is Jennibeth C's Phone Number?
Jennibeth C's phone (**) *** *** 199
What industry does Jennibeth C work in?
Jennibeth C works in the Information Technology & Services industry.
Jennibeth C Email Addresses
Jennibeth C Phone Numbers
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