Convergys

About Convergys

Concentrix, (NASDAQ: CNXC), is a technology-enabled global business services company specializing in customer engagement and improving business performance for some of the world’s best brands. Every day, from more than 40 countries and across six continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in ten industry verticals: automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; energy and public-sector. We are Different by Design.

Visit www.concentrix.com to learn more.

Website	http://www.concentrix.com
Employees	10,001+ employees View all Convergys employees
Industry	Outsourcing/Offshoring
Location	201 East Fourth Street, Cincinnati, Ohio 45202, US
Founded	None
Keywords	Ivr, Bpo, Customer Experience, Contact Center, Speech Recognition, Customer Service, Call Center, Technology Solutions, B2B Sales, Analytics Solutions, Speech Applications, Speech Self-Service Applications, Customer Mgmt, Telesales Collections Mgmt, Agent Solutions

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Frequently Asked Questions about Convergys

Who is the CEO of Convergys?

Andrea Ayers is the CEO of Convergys. To contact Andrea Ayers email at [email protected], [email protected] or [email protected].

Who are the decision makers in Convergys?

The decision makers in Convergys are Brian O'conner, Dale Peterson, David Turk, etc. Click to Find Convergys decision makers emails.

What types of services does Concentrix offer?

Concentrix provides a wide range of services including customer engagement, technical support, analytics, and back-office solutions. Their offerings are designed to enhance customer experiences and improve operational efficiency across various industries.

Which industries does Concentrix serve?

Concentrix serves multiple industries including technology, healthcare, automotive, retail, and financial services. Their expertise in these sectors allows them to tailor solutions that meet the specific needs and challenges faced by businesses in these fields.

How does Concentrix ensure quality in its customer service operations?

Concentrix employs a combination of advanced technology, analytics, and a dedicated workforce to ensure high-quality customer service. They utilize performance metrics, customer feedback, and continuous training programs to maintain and improve service standards.

Can Concentrix support multilingual customer service?

Yes, Concentrix offers multilingual customer service solutions. They have a diverse team of agents proficient in various languages, enabling them to cater to global clients and enhance customer satisfaction across different regions.

What technology solutions does Concentrix provide?

Concentrix leverages cutting-edge technology solutions including AI-driven chatbots, CRM systems, and data analytics platforms. These technologies help streamline operations, improve customer interactions, and provide valuable insights for businesses.

How can businesses partner with Concentrix?

Businesses interested in partnering with Concentrix can reach out through their website to discuss their specific needs. Concentrix offers customized solutions and is open to collaborations that enhance customer engagement and operational efficiency.