Yvette Mihelic
Director Customer Experience at John Holland | Greater Sydney Area
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Executive CX strategist and consultant at Yvette Mihelic CX Strategy Consulting in January 2019 to Present
Director Customer Experience at John Holland in August 2019 to Present
Board Member at Adelaide Metro Operations in June 2022 to Present
General Manager On Demand Transport at Transdev Australasia in October 2017 to December 2018
General Manager Customer Experience at Telstra in January 2017 to October 2017
General Manager Customer Experience at Transport for NSW in May 2013 to January 2017
Program Director Customer Channel Transformation and Delivery at Transport for NSW in October 2014 to March 2016
Relationship Director Northern NSW, Premium Financial Services at Westpac in December 2011 to May 2013
Advocacy Manager at Westpac in May 2011 to December 2011
Senior Manager Customer Experience at St George Bank* in January 2009 to May 2011
Senior Manager Customer Liaison at St George Bank* in January 2009 to January 2009
Regional Executive at St George Bank* in October 2007 to January 2009
Senior Sales Consultant at National Australia Bank in January 2007 to January 2007
Regional Sales and Service Manager at National Australia Bank in January 2005 to January 2007
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Kaplan, RG146
Institution: Northern Beaches College of TAFE, Diploma
Northern Beaches College of TAFE, Human Resources Management and Services
Macleay College, Diploma
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Sociability
Sustainable Growth
Customer-Focused Selling
Service Continuity
Optimising
Service Standards
Operating Expenses
Managing Partners
Digital Channels
Quality Measures
Complaint Management
Feedback Management
Design Thinking
Business Leadership
Business Transformation
Building Organizational Capability
Journey Mapping
Customer Service
Trusting Relationships
Financial Concepts
Embraces Change
Key Performance Indicators
P&L Accountability
Business Management
Lateral Thinking
Talent Management
Service Delivery
Presentations
Customer Service Management
Communication
User-centered Design
Financial Performance
Supplier Relationship Management
Astute
Project Management
Bid Writing
Development of Strategy
Analytical Skills
Problem Solving
Public Speaking
Executive Coaching
Strategic Communications
Training and Development (HR)
human centred design
Business-to-Business (B2B)
Multi-site
Program Delivery Management
Cross-functional Team Leadership
Operations Management
Customer Engagement
Project Delivery
Board of Directors
Customer Loyalty
Strategic Thinking
Continuous Improvement
Community Engagement
Customer Insight
Culture Change
Retail Banking
Banking
Customer Experience
Stakeholder Management
Change Management
Credit
Commercial Banking
Coaching
Business Strategy
Leadership
Team Leadership
Employee Engagement
Customer Satisfaction
Management
Loans
Strategic Planning
Mortgage Lending
Business Analysis
Relationship Management
Stakeholder Engagement
CRM
Financial Services
Training
Strategy
Business Planning
Business Development
Portfolio Management
Customer Retention
Finance
Process Improvement
Program Management
Marketing Strategy
Sales
Budgets
Business Process Improvement
Financial Analysis
Executive Management
Customer Relationship Management (CRM)
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Discover more about John HollandWhat is Yvette Mihelic email address?
Email Yvette Mihelic at [email protected] and [email protected]. This email is the most updated Yvette Mihelic's email found in 2026.
What is Yvette Mihelic phone number?
Yvette Mihelic phone number is 0400369129.
How to contact Yvette Mihelic?
To contact Yvette Mihelic send an email to [email protected] or [email protected]. If you want to call Yvette Mihelic try calling on 0400369129.
What company does Yvette Mihelic work for?
Yvette Mihelic works for John Holland
What is Yvette Mihelic's role at John Holland?
Yvette Mihelic is Director Customer Experience
What industry does Yvette Mihelic work in?
Yvette Mihelic works in the Transportation/Trucking/Railroad industry.
Yvette Mihelic Email Addresses
Yvette Mihelic Phone Numbers
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