Troy Stevenson

VP, Global Head of Community Operations, Customer Support and Greenlight Network at Uber | San Francisco Bay Area

About Troy Stevenson

Troy Stevenson serves as the Vice President and Global Head of Community Operations at Uber, where he spearheads a dynamic team dedicated to enhancing customer experience across the platform. With a focus on customer support, safety, and incident management, Troy's leadership is pivotal in ensuring that Uber's global operations maintain a high standard of service excellence. His role encompasses overseeing a diverse workforce of over 40,000 service professionals, all committed to delivering intuitive and efficient interactions for users worldwide.

Under Troy's guidance, key projects have included the optimization of the Greenlight Network, which serves as a vital resource for drivers and couriers, providing them with the support and tools necessary to thrive in their roles. By leveraging advanced technology and data analytics, Troy has implemented innovative strategies that enhance earner onboarding processes and streamline back-office operations, ensuring a seamless experience for all Uber stakeholders. His expertise in management consulting and strategic planning has been instrumental in driving initiatives that not only improve customer satisfaction but also foster a culture of continuous improvement within the organization.

Troy’s commitment to customer insight and business intelligence allows him to anticipate user needs and adapt operations accordingly, ensuring that Uber remains at the forefront of the mobility industry. His passion for change management and marketing strategy further empowers his team to navigate the complexities of a rapidly evolving market, ultimately positioning Uber as a leader in customer experience management. For any inquiries or support while using the Uber platform, Troy encourages users to reach out directly at [email protected], reinforcing his dedication to exceptional service and community engagement.

Troy Stevenson Work