Tim Cox
VP Customer Delivery at Sycurio | Amesbury, England, United Kingdom
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Tim Cox serves as the Vice President of Customer Experience at Sorted Group, where he leverages his extensive background in technology leadership and product development to drive transformative changes in customer engagement and service delivery. With a robust history in managed and cloud cybersecurity, telecoms, and hosting services, Tim has honed his expertise in creating innovative solutions that enhance customer satisfaction and operational efficiency.
In his current role, Tim has re-architected the cloud-native SMB returns product, which was acquired in 2021, to deliver a seamless customer self-service journey. This initiative not only improved the customer experience from initial engagement but also significantly revised engineering methodologies, resulting in an impressive 200% increase in engineering velocity. His strategic vision has transformed the product's gross margin from negative to approximately 80%, showcasing his ability to align product development with business strategy effectively.
Tim's proficiency in Agile methodologies and digital transformation has positioned him as a key player in driving Sorted Group's mission to enhance service management and delivery. His skills in stakeholder management and private equity further bolster his capacity to navigate complex business landscapes and foster collaboration across teams. As he continues to lead key projects that redefine customer experience, Tim remains committed to leveraging technology and innovation to meet the evolving needs of clients in a competitive market.
VP Customer Delivery at Sycurio in September 2024 to Present
VP Customer Experience at Sorted Group in May 2022 to September 2024
Chief Technology Officer at Sorted Group in July 2020 to May 2022
Chief Technology Officer at Apica Systems in October 2018 to July 2020
COO at Apica Systems in August 2017 to October 2018
Head of Service Product Architecture at Sungard Availability Services in September 2016 to August 2017
Group Chief Technology Officer at SecureData Europe in February 2015 to June 2016
Group CTO at Alternative Networks plc in June 2014 to January 2015
ControlCircle Chief Technology Officer (CTO) at ControlCircle in November 2012 to June 2014
Director Technical Services at ControlCircle in June 2011 to November 2012
Director IS Solutions Architecture and Delivery at Global Crossing in December 2008 to September 2011
Director IT Strategic Solution Architecture, Development and Delivery at Global Crossing in July 2007 to December 2008
European IT Operations and Infrastructure Director at Global Crossing in June 2001 to July 2007
IT Solutions Architecture and Programme Delivery Manager at Global Crossing in July 1999 to June 2001
Manager IT Operations and Service Delivery Manager at Going Places in April 1999 to July 1999
IT Infrastructure Support and Development Manager at Racal Telecom in August 1997 to April 1999
IT Infrastructure Team Leader at Racal Network Services in December 1996 to August 1997
VAX Computer System Manager at William M Mercer Ltd in August 1994 to February 1996
Computer System Manager at Vosper Thornycroft in September 1989 to August 1994
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PRINCE, B.Eng (Hons) Degree
wellsway
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Executive Management
IT Leadership
Stakeholder Management
Technological Innovation
Product Strategy
Customer Success
Customer Experience
Program Delivery Management
Private Equity
Agile Methodologies
Business Process
IT Governance
Leadership
Digital Transformation
Data Strategies
Cybersecurity
Change Management
Business Transformation
Customer Satisfaction
Business Strategy
SaaS
Security
Microsoft Dynamics CRM
Salesforce.com
Microsoft Azure
Amazon Web Services (AWS)
Monitoring Performance
Line Management
Data Privacy
Security Awareness
Service Improvement
Contractual Obligations
Managed Services
Cloud Computing
Telecommunications
Unified Communications
Project Management
Pre-sales
IT Service Management
Management
Vendor Management
Architecture
Service Delivery
ITIL
Infrastructure
Business Intelligence
Enterprise Architecture
Service Management
IT Management
IT Strategy
Solution Architecture
Professional Services
IT Operations
Enterprise Software
Business Continuity
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Discover more about SycurioWhat is Tim Cox email address?
Email Tim Cox at [email protected] and [email protected]. This email is the most updated Tim Cox's email found in 2026.
What is Tim Cox phone number?
Tim Cox phone number is +44.1980611453.
How to contact Tim Cox?
To contact Tim Cox send an email to [email protected] or [email protected]. If you want to call Tim Cox try calling on +44.1980611453. (updated on February 07, 2024)
What company does Tim Cox work for?
Tim Cox works for Sycurio
What is Tim Cox's role at Sycurio?
Tim Cox is VP Customer Delivery
What industry does Tim Cox work in?
Tim Cox works in the Computer Software industry.
Tim Cox Email Addresses
Tim Cox Phone Numbers
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