Keynote Speaker and Workshop Leader @ Mike Wittenstein Speaks
Founder @ CX Coaches
BA: Foreign Languages (Portuguese, Russian) @
University of Florida
International conference speaker and business consultant. Expert at the intersection of customer experience, business, and tech. Founder/partner at Storyminers. Whether on stage or in the boardroom, Mike helps service brands compete better using design thinking, customer experience, market-proven methods, and an appreciation for his client's culture. Over almost 3 decades, Mike has worked with in 25+ countries
International conference speaker and business consultant. Expert at the intersection of customer experience, business, and tech. Founder/partner at Storyminers. Whether on stage or in the boardroom, Mike helps service brands compete better using design thinking, customer experience, market-proven methods, and an appreciation for his client's culture. Over almost 3 decades, Mike has worked with in 25+ countries with over 400 companies who claim $1.5B+ in value from their work with him. In additional to speaking and consulting, Mike knows four languages and squeezes in furniture design/build projects on the weekends.
Keywords: International conference speaker, consultant, facilitator, designer, innovator, coach, strategist. Inventor/practitioner of service prototyping, branding, innovation, and design tools and techniques. Mike knows service, healthcare, retail, tech, hospitality, travel, professional services, and B2B.
Founder/Partner @ Storyminers helps organizations improve their overall performance by improving their experiences. Storyminers has introduced many innovations that help brands find their essence, pinpoint new revenue streams, and connect with their best-fit customers through storytelling and experience/service design.
Storyminers has an extensive partner ecosystem composed of specialists in many creative, operational, and technical disciplines. The firm is known for its ability to guide its clients to successfully personalize customer experiences especially where fit or customization is critical. Experienced in retail, healthcare, telecom, hospitality, professional services, and other service industries, Storyminers is often called on to help brands improve their service levels--and their profits--at the same time.
Keywords: customer experience, innovation, branding, design thinking, growth, culture, change, revenue targets, service prototyping, workshops, facilitation. Storyminers work in healthcare, retail, hospitality, professional services, travel, tech, and B2B. From January 2002 to Present (14 years) International Conference Speaker and Business Consultant @ I love working all over the world sharing ideas that inspire individuals and teams to harness their efforts and focus their organizations on improving the experience for customers and employees. Whether its through a keynote presentation, workshop, walking tour, or facilitated session, everyone gets a front-row seat at how their business appears to their customers--and insights on what to do about it. I've spent over two years abroad, speak four languages (english, português, español, русский) and can figure out how to get important ideas to translate culturally.
You can use me to inspire your teams at kick off events for new initiatives, go undercover and bring back a real-world picture of today's experience with your brand in all channels, encourage your prospects at a private conference, supply learning through webinars, coach the leadership team behind the scenes, or facilitate crucial internal discussions.
Keywords: speaker, facilitator, consultant, strategist, branding, customer experience, design thinking, growth, culture, change management, accountability, creativity. From January 2002 to Present (14 years) Customer Experience Practice Founder/Leader @ As eVisionary for IBM Global Services, launched IBM's first customer experience practice. Served as thought leader for IBM's F1000 sales teams on four continents. Used customer experience and service design techniques to help IBM win new and save existing accounts. Projects included: prototyping a wireless drive-thru customer experience for McDonald’s, moderating WorldJam--a 250-000 employee collaboration, service design including 'deskless check-in' for Wingate Inns, and helping define the consulting experience for IBM's own Global Innovation Centers. From March 1999 to December 2001 (2 years 10 months) Partner + Customer Experience Leader @ Co-founded one the of the country's first digital agencies with business partner Jackie Goldstein. Served F500s to start-ups establish and fine-tune their digital storytelling. Helped introduce award-winning products like the Talking Business Card™, Laptop Sales System™ for Val-Pak, and Woody™ kiosk for the US Forest Service. From February 1991 to December 1998 (7 years 11 months) Principal Consultant @ Developed and implemented technology-based tools to support marketing and operations projects at mid-market B2B service companies. From June 1986 to December 1991 (5 years 7 months) Regional Analyst @ From 1988 to 1989 (1 year)
MBA, International Business, Customer Experience, Services, and Strategy @ Thunderbird School of Global Management From 1984 to 1985 BA: Foreign Languages (Portuguese, Russian) @ University of Florida From 1977 to 1980 Certificate: Russian Language @ Academy of Social Education From 1980 to 1980 Certificate, Brazilian area studies and Portuguese Language @ UniverCidade From 1977 to 1978 Mike Wittenstein is skilled in: Experience Design, Customer Experience, Creative Direction, Marketing Strategy, Creative Strategy, Strategy, Leadership, Start-ups, User-centered Design, Brand Management, CRM, Public Speaking, User Experience, Management Consulting, Customer Service