Jared Oliver

IT Support Operations Lead at Block | Greater St. Louis

About Jared Oliver

Jared Oliver serves as the IT Support Operations Lead at Block, where he leverages his extensive expertise in Apple technology to enhance the efficiency and effectiveness of IT support services. With a strong foundation in customer service and solutions management, Jared is dedicated to ensuring that end users receive timely and effective assistance. His role involves overseeing daily operations of IT support teams, where he excels in queue management, training, and service desk operations. By implementing best practices in incident management, Jared collaborates closely with engineering teams to develop innovative solutions that address user challenges and streamline support processes.

A passionate advocate for professional development, Jared focuses on nurturing talent within his teams, fostering an environment where individuals can thrive and grow. His leadership style is characterized by a commitment to caring and empowering others, which has led to improved team performance and morale. With a diverse skill set that includes computer repair, help desk support, and expertise in Apple Remote Desktop, Jared is well-equipped to tackle the complexities of modern IT environments. His background in military law also informs his approach to security and loss prevention, ensuring that Block’s IT infrastructure remains robust and secure.

Currently, Jared is spearheading key projects aimed at enhancing user experience and operational efficiency, positioning Block as a leader in IT support within the tech industry. His unwavering dedication to excellence and innovation makes him a vital asset to the organization, as he continues to drive the transition towards more effective and user-centric IT solutions.

Jared Oliver Work