Derrick Singleton's Email

Application Sales Manager @ From July 2015 to Present (4 months) Greater Philadelphia AreaAccount Executive @ Aspect puts the future of customer contact within your reach – equipping you to improve the experience of today's demanding customer through seamless, two-way communications across phone, chat, email, IM, SMS and social channels. You can make the most of unified communications and collaboration platforms such as Microsoft SharePoint, Dynamics CRM and Lync by uniting your contact center with these enterprise technologies for more informed, effective customer interactions. With Aspect interaction management and workforce optimization solutions, you can remove communication and workflow barriers or automate more productive business processes by building on your existing customer contact and enterprise technology investments. This flexible, forward-focused design approach drives enhanced business efficiencies, fosters loyalty and grows customer value ___________________________________________________ • Sell the company’s products and/or services. • Build relationships and identify new areas within client organization for potential Aspect solutions, including displacement of competitor solutions. • Understand client business processes and initiatives to promote Aspect solutions for process improvements. • Deliver or facilitate customer presentations and discovery calls. • Qualify and follow up on marketing driven sales leads. • Sell product upgrades to ensure client is on currently supported products and current with maintenance. • Advise customers on product features, configurations, pricing, services, availability, installation scheduling, etc. • Responsible for annual and quarterly revenue. • Leverage all appropriate Aspect business units required to interact with client in order to win business. ___________________________________________________ ~ 2014 ~ •Closed 5.3 million dollar strategic deal spanning multiple product sets in the Telecommunications Industry •187% Percent of Plan •President's Club From September 2013 to July 2015 (1 year 11 months) Greater Philadelphia AreaAccount Executvie @ From October 2011 to August 2013 (1 year 11 months) Executive Recruiter @ From May 2009 to October 2011 (2 years 6 months)

Bachelor of Science, Management @ Delaware State University From 2001 to 2006 Derrick Singleton is skilled in: Cold Calling, Customer Relations, Account Management, Negotiation, Problem Solving, Customer Service, Sales, New Business Development, Leadership, Contract Negotiation, Marketing, Salesforce.com, Solution Selling, Lead Generation, Customer Retention, CRM, Human Resources, Selling, Sales Process, Direct Sales, Training, Management, Start-ups, SaaS, Sales Management, Outlook, Recruiting, Enterprise Software