Timothy Gaston
Customer Service Manager at CarMax | Atlanta, Georgia, United States
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Timothy Gaston is a passionate and dynamic Customer Service Manager at CarMax, where he leverages over a decade of professional experience to drive operational excellence and foster a culture of high performance within his team. In his current role, Timothy is instrumental in ensuring the successful career development of associates through meticulous adherence to CarMax's file reviews and performance management processes. His commitment to merit-based evaluations not only enhances team morale but also aligns individual goals with the company's strategic objectives, ultimately contributing to a world-class customer service experience.
Timothy's expertise extends to enhancing customer satisfaction indices by working closely with service consultants and technicians. By identifying sales opportunities and implementing targeted strategies, he has significantly improved customer interactions and loyalty. His analytical skills come into play as he diligently tracks sales penetration and Customer Satisfaction Index (CSI) scores on a daily basis, using tools like Microsoft Excel to derive actionable insights that inform decision-making.
In addition to his operational responsibilities, Timothy is a strong advocate for community outreach and team building. He understands the importance of networking and collaboration in a call center environment, fostering relationships that enhance both employee engagement and customer service delivery. With a keen eye for software documentation and invoicing processes, Timothy ensures that his team is equipped with the necessary tools and knowledge to excel in their roles. His holistic approach to customer service management not only drives results but also cultivates a supportive environment where associates can thrive and contribute to CarMax's mission of delivering exceptional automotive experiences.
Customer Service Manager at CarMax in March 2016 to Present
Executive Team Leader - Logistics at Target in November 2014 to March 2016
Executive Team Leader - Sales Floor at Target in January 2013 to November 2014
Executive Team Leader - Guest Experience at Target in May 2011 to January 2013
Floor Supervisor at Teleperformance/DirectV in May 2008 to May 2011
Consulting Team/Internship/Consultant Lead at Front End Audio in August 2010 to December 2010
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MOORE SCHOOL OF BUSINESS, University of South Carolina, Bachelor of Science, June 2026
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Management
Leadership
Customer Satisfaction
Sales
Strategy
Call Centers
Software Documentation
Program Management
Outlook
Retail
Quality Assurance
Microsoft Office
Microsoft Excel
Networking
PowerPoint
Microsoft Word
Product Development
Invoicing
Community Outreach
Training
Team Building
Inventory Management
Team Leadership
Inventory Control
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Discover more about CarMaxWhat is Timothy Gaston email address?
Email Timothy Gaston at [email protected], [email protected] and [email protected]. This email is the most updated Timothy Gaston's email found in 2026.
What is Timothy Gaston phone number?
Timothy Gaston phone number is 8037781439 and 6786514761.
How to contact Timothy Gaston?
To contact Timothy Gaston send an email to [email protected], [email protected] or [email protected]. If you want to call Timothy Gaston try calling on 8037781439 and 6786514761. (updated on August 26, 2024)
What company does Timothy Gaston work for?
Timothy Gaston works for CarMax
What is Timothy Gaston's role at CarMax?
Timothy Gaston is Customer Service Manager
What industry does Timothy Gaston work in?
Timothy Gaston works in the Retail industry.
Timothy Gaston Email Addresses
Timothy Gaston Phone Numbers
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