Sermane Todd
Principle Solutions Engineer at Genesys | United States
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S'ermane Todd serves as a Principal Solutions Engineer at Genesys, where he leverages his extensive 20 years of experience in solution consulting to drive transformative outcomes for enterprise and healthcare clients. In his current role, S'ermane plays a pivotal part in pre-sales activities, focusing on the migration of premise-based customers to the innovative GENESYS Cloud platform, as well as AWS and Azure multi-cloud solutions. His expertise in customer experience and process improvement enables him to collaborate effectively with Account Executives and Sales Teams to identify and address the unique challenges faced by large-scale organizations.
S'ermane's approach involves leading comprehensive account discovery sessions and conducting in-depth use case reviews, which are essential for tailoring customized solution demonstrations that resonate with potential clients. His solid history of optimizing business processes has consistently generated high ROI for organizations across various sectors, including software, telecommunications, financial services, insurance, eCommerce, and healthcare. By integrating cutting-edge technologies and a deep understanding of workforce management and mobile technology, S'ermane ensures that the solutions he presents not only meet immediate business needs but also align with long-term strategic goals.
His strong acumen in incident management and technology operations further enhances his ability to deliver impactful solutions that improve customer engagement and operational efficiency. As S'ermane continues to navigate the complexities of the digital landscape, he remains committed to empowering organizations with the tools and insights necessary to thrive in an increasingly competitive market.
Principle Solutions Engineer at Genesys in January 2020 to Present
Portfolio Pre-Sales Engineer at NICE Ltd in April 2019 to September 2020
Solutions Consultant ~ Pre-Sales Engineer at Aspect Software in February 2018 to April 2019
Technology Enablement Lead - Sr.Technical Product Manager at eBay in May 2014 to February 2018
SENIOR MANAGER ~ Multi-Channel Technology Operations at U.S. Cellular in September 2008 to April 2014
RESOURCE PLANNING MANAGER ~ Vendor Management and Application Support at CVS Caremark Corporation in September 2005 to September 2008
RESOURCE PLANNING OPERATIONS MANAGER at U.S. Cellular in September 2004 to September 2005
GLOBAL SCHEDULING MANAGER at Chase in September 2003 to September 2004
MULTI-CLIENT UNIT MANAGER at Aon Hewitt in July 2002 to September 2003
WORKFORCE OPERATIONS MANAGER at Allstate in July 2000 to July 2002
CLIENT SUPPORT LIASON at Alcatel-Lucent in March 2000 to July 2000
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DePaul University
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Cross-functional Team Leadership
Vendor Management
Customer Experience
Process Improvement
Customer Satisfaction
Project Management
VoIP
Change Management
Troubleshooting
Wireless
Workforce Management
Mobile Technology
Avaya
System Administration
Wireless Networking
Call Center
Mobile Devices
Cellular Communications
• Technology Operations
Incident Management
ITIL Process Implementation
Call center start-up
Call Center Architecture
Data Center
Facilities Management
SIP Trunking
Genesys Framework
Cisco Call Manager
MPLS
.NET
Agile Methodologies
Agile Project Management
SQL
Scrum
Avaya IP Telephony
NICE Call Recording
Aspect
Social Media
Customer Engagement
Telecommunications Management
Predictive Dialers
Intelligent Call Routing
Applications Development Management
Six Sigma
Leading Diverse Teams
Global Operations
Pharmacy Benefit Management
Large Systems Integration
User Acceptance Testing
Cloud Applications
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Discover more about GenesysWhat is S'ermane Todd email address?
Email S'ermane Todd at [email protected]. This email is the most updated S'ermane Todd's email found in 2026.
How to contact S'ermane Todd?
To contact S'ermane Todd send an email to [email protected]. (updated on August 25, 2024)
What company does Sermane Todd work for?
Sermane Todd works for Genesys
What is Sermane Todd's role at Genesys?
Sermane Todd is Principle Solutions Engineer
What is Sermane Todd's Phone Number?
Sermane Todd's phone (***) ***-*371
What industry does Sermane Todd work in?
Sermane Todd works in the Computer Software industry.
Sermane Todd Email Addresses
Sermane Todd Phone Numbers
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