Ruedean Smith

Q: What is Ruedean Smith email address?

Email Ruedean Smith at ruedeansmith@ymail.com and ruedean_smith@uhc.com. This email is the most updated Ruedean Smith's email found in 2026.

Q: How to contact Ruedean Smith?

To contact Ruedean Smith send an email to ruedeansmith@ymail.com or ruedean_smith@uhc.com. (updated on December 26, 2024)

Customer Service Advocate Team Lead at UnitedHealth Group | Orlando, Florida, United States

About Ruedean Smith

Ruedean Smith currently serves as the Customer Service Advocate Team Lead at UnitedHealth Group, where he leverages his extensive expertise in Pharmacy Benefit Management to enhance member experiences and streamline operations. With a profound understanding of the complexities surrounding pharmacy benefits, Ruedean is adept at handling a diverse range of inquiries, from processing prescription refill requests to addressing billing inquiries and tracking home delivery packages. His role involves not only managing incoming calls but also making outbound communications to pharmacies and healthcare providers to resolve rejected claims and ensure seamless medication access for members.

In addition to his strong communication skills and professional phone etiquette, Ruedean excels in database management, utilizing tools like Microsoft Excel to analyze data and improve service delivery. His impressive typing speed of 55 WPM allows him to efficiently document interactions and maintain accurate records, which is crucial in a fast-paced environment. Ruedean's experience in managing external audits further underscores his attention to detail and commitment to compliance, ensuring that all processes adhere to industry regulations.

As a leader, Ruedean is dedicated to training and mentoring his team, fostering a culture of excellence in customer experience. His knowledge of medical billing and terminology, combined with his ability to assist members with coinsurance information and prior authorizations, positions him as a vital resource within the organization. Ruedean Smith is not just a team lead; he is a pivotal figure in enhancing the overall healthcare experience for members, ensuring they receive the support and information they need to navigate their pharmacy benefits effectively.

Ruedean Smith Work