Jackie Graham

Operations Manager at UnitedHealth Group / MSLA | Largo, Florida, United States

About Jackie Graham

Jackie Graham serves as the Operations Manager at UnitedHealth Group, where she plays a pivotal role in overseeing the Diagnostic and Fulfillment Departments. With over 15 years of experience in management and staff development, Jackie has honed her expertise in program management, strategic planning, and emergency management, ensuring that her teams operate efficiently and effectively. Her commitment to Veterans Affairs advocacy and benefit counseling has equipped her with a unique perspective on the importance of delivering high-quality healthcare services to those who have served.

In her current role, Jackie leads key projects aimed at optimizing operational workflows and enhancing service delivery. She is adept at utilizing Microsoft Office tools, including Excel and Outlook, to analyze data and streamline processes, which has resulted in improved performance metrics across her departments. Her strong public speaking skills enable her to communicate effectively with stakeholders at all levels, fostering a collaborative environment that motivates her team to achieve organizational goals.

Jackie's leadership style is characterized by her ability to inspire and empower her staff, encouraging professional growth and development. She is passionate about problem-solving and continuously seeks innovative solutions to complex challenges in the healthcare landscape. By leveraging her military operations background, Jackie brings a disciplined approach to project planning and execution, ensuring that her departments not only meet but exceed expectations. Her dedication to excellence and her strategic vision make her an invaluable asset to UnitedHealth Group and the communities they serve.

Jackie Graham Work