Remor Pablo
Reservation Sales Specialist at IHG Hotels & Resorts | Baguio, Cordillera Admin Region, Philippines
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Remor Pablo is a dedicated Reservation Sales Specialist at IHG Hotels & Resorts, where he leverages over eight years of experience in customer service, sales, and technical support to enhance the guest experience. In his current role, Remor serves as a vital touchpoint for customers seeking travel advice and reservation solutions, ensuring that each interaction aligns with IHG's commitment to excellence. His expertise in navigating a culturally diverse environment allows him to connect with guests from various backgrounds, providing tailored recommendations that reflect both their needs and the unique offerings of IHG's extensive portfolio of brands.
Key projects that Remor has contributed to include the implementation of new customer engagement strategies aimed at improving first call resolution rates and overall customer satisfaction. His proactive approach has earned him recognition as the VOC (Voice of the Customer) Champion for four consecutive months, highlighting his ability to gather and analyze customer feedback to drive improvements. Additionally, his role as a brand champion involves educating customers about IHG's diverse range of products and partner offers, ensuring they are well-informed and confident in their travel decisions.
Remor's skill set encompasses transcription, helpdesk support, and proficient use of tools such as Google Sheets and Google Hangouts, enabling him to manage multiple tasks efficiently while maintaining a high level of service quality. His commitment to achieving an average customer satisfaction rating of at least 90% underscores his dedication to excellence and his passion for delivering exceptional service in the hospitality industry. As he continues to grow in his role, Remor remains focused on enhancing the IHG brand experience through every customer interaction.
Reservation Sales Specialist at IHG Hotels & Resorts in May 2021 to Present
Customer Service Representative at Sitel in August 2020 to April 2021
OnDemand Support at Remotasks in February 2019 to January 2020
Technical Support Representative at Teleperformance in September 2017 to February 2018
Sales Representative at Teleperformance in September 2017 to February 2018
Sales Representative at Sitel in February 2015 to June 2017
Technical Support Representative at ResultsCX in February 2014 to January 2015
Sales Representative at ResultsCX in February 2014 to January 2015
Technical Support Representative at Stream Global Services in September 2013 to February 2014
Sales Representative at Stream Global Services in September 2013 to February 2014
Technical Support Representative at Transcom in July 2013 to August 2013
Customer Service Representative at HGS - Hinduja Global Solutions in May 2013 to July 2013
Customer Service Representative at West Contact Services in April 2013 to May 2013
Technical Support Representative at TeleTech Philippines in April 2012 to February 2013
Customer Service Representative at TRG Philippines, INC. in July 2011 to February 2012
Sales Representative at TRG Philippines, INC. in July 2011 to February 2012
Customer Service Representative at Teleperformance in May 2009 to June 2011
Recreation Specialist at Center for Outdoor Recreation and Education in January 2007 to April 2007
Kitchen Staff at Pizza Hut Philippines in October 2001 to August 2002
Kitchen Staff at KFC Philippines in September 1999 to July 2001
Kitchen Staff at Wendy's (Pertoria, Inc.) in December 1998 to April 1999
Kitchen Staff at Tokyo Tokyo Philippines in March 1998 to August 1998
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José Rizal University, Bachelor of Commerce - BCom, October 1996 to October 2026
Siena College of Taytay, High School Diploma, October 1992 to October 1996
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Research
Transcription
Online Data Entry
Customer Relationship Management (CRM)
Helpdesk
Computer Literacy
Typing
Customer Satisfaction
Microsoft Office
Microsoft PowerPoint
Microsoft Excel
Microsoft Word
Google Docs
Google Forms
Google Slides
Written Communication
Phone Etiquette
Skilled Multi-tasker
Time Management
Customer Service
CRM Software
Gmail
Google+
Google Calendar
Google Drive
Google Hangouts
Google Sheets
Professional Phone Skills
Online Communications
Oral Communication
Adaptability
Attention to detail
Empathy
Patience
Positive Attitude
Pressure Handling
Product Knowledge
Knowledge Retention
Annotation
Summarizing Information
Categorization
Admin
Sales
Phone Manner
Interpersonal Skills
Customer-focused Service
Customer Service Representatives
Customer Support
Technical Support
Multitasking
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Discover more about IHG Hotels & ResortsWhat is Remor Pablo email address?
Email Remor Pablo at [email protected]. This email is the most updated Remor Pablo's email found in 2026.
How to contact Remor Pablo?
To contact Remor Pablo send an email to [email protected]. (updated on October 24, 2024)
What company does Remor Pablo work for?
Remor Pablo works for IHG Hotels & Resorts
What is Remor Pablo's role at IHG Hotels & Resorts?
Remor Pablo is Reservation Sales Specialist
What is Remor Pablo's Phone Number?
Remor Pablo's phone (**) *** *** 588
What industry does Remor Pablo work in?
Remor Pablo works in the Hospitality industry.
Remor Pablo Email Addresses
Remor Pablo Phone Numbers
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