Paulo Silva
Global Account Operations Manager - Trust & Safety Content Moderation at Concentrix | São Paulo, São Paulo, Brazil
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Global Account Operations Manager - Trust & Safety Content Moderation at Concentrix in February 2023 to Present
Sales and operational manager at Atento Brasil in June 2022 to February 2023
Customer Excellence Supervisor at Nubank in September 2021 to June 2022
LATAM Quality Manager at Wipro Limited in November 2020 to September 2021
Coordenador de Operações Bilíngue at Teleperformance Brasil in June 2018 to November 2020
Gestor de Clientes at Atento Brasil in August 2016 to March 2018
Coordenador de Atendimento e Operações at Atento Brasil in September 2014 to July 2016
Supervisor de Atendimento Bilíngue III at Atento Brasil in December 2012 to August 2014
Supervisor de atendimento ao cliente at Europ Assistance Brasil in March 2012 to November 2012
Instrutor de Treinamento Bilingue at Europ Assistance Brasil in June 2011 to March 2012
Operador de atendimento Bilingue at Europ Assistance Brasil in November 2010 to June 2011
Fale Conosco Assistente de Supervisão at Mobitel SA in May 2007 to June 2008
Assessor de Recursos Humanos at Microlins Centro de Formação Profissional in September 2004 to April 2007
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Uninove - Universidade Nove de Julho, Tecnólogo, Processos Gerenciais, January 2013 to January 2015
Uninove - Universidade Nove de Julho, Tecnólogo, January 2013 to January 2015
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Pesquisa
Proficiência em informática
Ensino secundário
Inteligência emocional
Planejamento de demanda
Gerenciamento de pedidos
Comunicação interpessoal
Gestão organizacional
Serviços de clientes
Desenvolvimento de negócios
Tendências tecnológicas
Requisitos de negócio
Processo de venda
Objetivos de vendas
Métricas de desempenho
Desenvolvimento de vendas
Venda consultiva
Vendas complexas
Marketing
Resolução de problemas
Apresentações
Acesso de banda larga
Build strong relationships
Métricas empresariais
Motivação de equipes
Coaching
Ações corretivas
Sucesso do cliente
Habilidades de apresentação
Gestão de experiência do cliente
Comunicação
Diversidade
Marketing de performance
Jornada do cliente
Otimização do funil de conversão
Capacidade de organização
Moderação online
Análise de ameaças
Marketing online
Suporte técnico
Suporte ao cliente
Coordenação de equipe
Gestão da qualidade
Trabalho com prestadores de serviço
Gestão de projetos internacionais
Auditoria da qualidade
Terceirização de processos de negócios (BPO)
Operações de vendas
Marketing digital
Implantação de novos produtos
Satisfação do cliente
Relacionamento com clientes
Vendor Management
Gestão de relação de clientes
Liderança de equipe
Gestão operacional
Planejamento estratégico
Estratégia empresarial
Centrais de atendimento
Business Strategy
Recrutamento
Estratégias de marketing
Recursos humanos
Planejamento empresarial
Centros de contato
Gestão de desempenho
Análise
Telecomunicações
ERP (Planejamento de recursos empresariais)
Terceirização de serviços
Inteligência empresarial
Gestão de projetos
Gestão de vendas
Estratégia
Seguros
Lean Six Sigma
Seis Sigma
Gestão da mudanças
Análise de Crédito
Análise de Dados
Análise de Negócios
Controle de Custos
Microsoft Excel
Microsoft Office
Sistemas operacionais
Microsoft Word
Microsoft Windows
DOS
Gestão
Negociação
Team Leadership
Atendimento ao Cliente
Liderança
Gestão de equipes
Negotiation
Treinamento
Atendimento
Inglês
Administração geral
Diversity & Inclusion
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Discover more about ConcentrixWhat is Paulo Silva email address?
Email Paulo Silva at [email protected] and [email protected]. This email is the most updated Paulo Silva's email found in 2026.
How to contact Paulo Silva?
To contact Paulo Silva send an email to [email protected] or [email protected].
What company does Paulo Silva work for?
Paulo Silva works for Concentrix
What is Paulo Silva's role at Concentrix?
Paulo Silva is Global Account Operations Manager - Trust & Safety Content Moderation
What is Paulo Silva's Phone Number?
Paulo Silva's phone (**) *** *** 253
What industry does Paulo Silva work in?
Paulo Silva works in the Outsourcing/Offshoring industry.
Paulo Silva Email Addresses
Paulo Silva Phone Numbers
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