Rob Colletti
Senior CSM at Laivly | Tampa, Florida, United States
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Senior CSM at Laivly in March 2024 to Present
Layoff/position eliminated at IntouchCX in October 2023 to March 2024
Co Host at Colletti Talks in October 2022 to November 2023
Vice President, Operations at IntouchCX in April 2022 to October 2023
Senior Director, Customer Experience at IntouchCX in April 2020 to April 2022
Director, Operations at IntouchCX in February 2018 to April 2020
Senior Manager, Global Implementations & Operational Excellence at IntouchCX in February 2017 to February 2018
Senior Manager, Operations at IntouchCX in August 2015 to February 2017
Manager, Fraud Operations at IntouchCX in June 2014 to August 2015
Corporate Trainer, Fraud and Dispute Operations at Capital One in August 2013 to May 2014
Senior Frontline Specialist, Fraud and Dispute Operations at Capital One in September 2012 to August 2013
Team Supervisor at Pulmonary & Sleep of Tampa Bay in December 2007 to December 2012
Fraud Intake Coordinator at Capital One in March 2012 to September 2012
Team Leader at APAC Customer Services in November 2005 to November 2007
Operations Supervisor at Teletech Customer Services Inc in September 2004 to November 2005
US Navy at US Navy in August 2002 to September 2004
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US Navy
University of Richmond - Robins School of Business, Train the Trainer Certification, January 2013
Hillsborough Community College, Business Administration and Management, General, January 2005 to January 2006
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Appreciation
Sense of Humor
Dedication
Passion
Kindness
Empathy
Integrity
Logic
Common Sense
Expert Communication
CX
KPI managment
Client Relationship Building
Strategic Account Management
Operational Efficiency
Coaching and Mentoring
Cross-functional Collaborations
High-Performing Team Leadership
Financial Performance Analysis
Software as a Service (SaaS)
Saas
Operational Strategy
Risk Assessment
Critical Thinking
P&L Management
Team Cohesion
Customer Success
Coaching & Mentoring
Policies & Procedures
Performance Motivation
Strategy
Operational Execution
Budgeting
Capacity Planning
Service Levels
Workforce Management
Inbound Marketing
Process Improvement
Telemarketing
Leadership
Leadership Development
Military Experience
Project Management
Negotiation
Call Center Development
Training
Contact Centers
Analysis
Time Management
Business Strategy
Executive Management
Employee Training
Client Services
Fraud
Employee Engagement
Account Management
Management
Marketing
Customer Service
Call Centers
Team Leadership
Operations Management
Business Development
Strategic Planning
Team Building
Vendor Management
Coaching
CRM
Microsoft Office
Customer Experience
Customer Satisfaction
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Discover more about LaivlyWhat is Rob Colletti email address?
Email Rob Colletti at [email protected]. This email is the most updated Rob Colletti's email found in 2025.
What is Rob Colletti phone number?
Rob Colletti phone number is 16067488503.
How to contact Rob Colletti?
To contact Rob Colletti send an email to [email protected]. If you want to call Rob Colletti try calling on 16067488503.
What company does Rob Colletti work for?
Rob Colletti works for Laivly
What is Rob Colletti's role at Laivly?
Rob Colletti is Senior CSM
What industry does Rob Colletti work in?
Rob Colletti works in the Outsourcing/Offshoring industry.
Rob Colletti Email Addresses
Rob Colletti Phone Numbers
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