Morgan Chacon
EUS Tower Lead - Concierge Services at Corebridge Financial | Oklahoma City, Oklahoma, United States
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Morgan Chacon currently serves as the EUS Tower Lead for Concierge Services at Corebridge Financial, where he leverages his extensive expertise in service delivery management and end-user compute programs to drive operational excellence. In this pivotal role, Morgan oversees a diverse portfolio of enterprise services, ensuring that the organization maintains high standards of efficiency and user satisfaction. His leadership extends to managing a team of 35 service desk professionals, where he fosters a culture of ownership and accountability, significantly reducing the transition impact on users during service changes.
Morgan's strategic approach to proactive device refresh and enterprise asset management has been instrumental in overseeing a robust inventory of over 5,000 assets. By implementing key processes that enhance asset utilization and lifecycle management, he has not only improved operational efficiency but also contributed to a more sustainable IT environment. His commitment to continuous improvement is further exemplified through his application of Six Sigma methodologies, which have streamlined workflows and minimized service delivery discrepancies.
In addition to his technical acumen, Morgan excels in client relations and onboarding processes, ensuring that new users are seamlessly integrated into the Corebridge ecosystem. His proficiency in project management, combined with a solid understanding of ITIL principles, allows him to align IT services with business objectives effectively. As a results-driven professional, Morgan is dedicated to achieving organizational goals while fostering collaboration across departments, ultimately enhancing the overall user experience at Corebridge Financial.
EUS Tower Lead - Concierge Services at Corebridge Financial in March 2023 to Present
Operations Liason to Production Support at AIG in June 2021 to March 2023
Automation Program Manager at AIG in October 2018 to June 2021
Business Engagement Executive at AIG in August 2014 to October 2018
Client Delivery Manager at CSC in November 2011 to August 2014
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Wayland Baptist University, Bachelor
Amarillo College, Associate
University of Illinois Springfield, Master's degree, January 2015
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Customer Experience
Service Delivery Management
Key Performance Indicators
Onboarding
Delivery Management
Team Building
Client Relations
Relationship Building
IT Transformation
Business Transformation
Storyboarding
User Stories
Requirements Gathering
Problem Solving
Information Technology
IT Documentation
Customer Relationship Management (CRM)
Vendor Relations
Strategic Business Initiatives
Business Management
Budget Management
Resource Management
Program Management
Vendor Management
Six Sigma
Security
Management
Project Management
PMP
MS Project
Leadership
Recruiting
IT Operations
Training
Process Engineering
Budgets
Project Planning
Requirements Analysis
Service Delivery
Risk Management
Business Analysis
Process Improvement
SharePoint
Logistics
Human Resources
Policy
Software Project Management
ITIL
Business Process Improvement
Microsoft Project
Agile Project Management
Agile Methodologies
Amazon Web Services (AWS)
Cloud Computing
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Discover more about Corebridge FinancialWhat is Morgan Chacon email address?
Email Morgan Chacon at [email protected]. This email is the most updated Morgan Chacon's email found in 2026.
How to contact Morgan Chacon?
To contact Morgan Chacon send an email to [email protected].
What company does Morgan Chacon work for?
Morgan Chacon works for Corebridge Financial
What is Morgan Chacon's role at Corebridge Financial?
Morgan Chacon is EUS Tower Lead - Concierge Services
What is Morgan Chacon's Phone Number?
Morgan Chacon's phone (405) ***-*298
Morgan Chacon Email Addresses
Morgan Chacon Phone Numbers
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