Lida Toro
Retail Store Manager at PetSmart | Greater Edmonton Metropolitan Area
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Lida Toro is an accomplished Retail Store Manager at PetSmart, where she expertly oversees the daily operations of the store while driving a culture of excellence in customer service and team performance. With a robust background in retail management, Lida excels in inventory control, ensuring that stock levels are optimized to meet customer demand while minimizing waste. Her proficiency in scheduling allows her to effectively manage both associates and management staff, ensuring that the store is always adequately staffed to provide exceptional service.
One of Lida's key projects has been the implementation of a comprehensive employee training program that enhances the skills of her team, fostering a strong environment of relationship building and customer retention. This initiative not only boosts employee morale but also significantly improves customer satisfaction, as her team is well-equipped to address the needs of pet owners. Lida's commitment to performance management is evident in her structured approach to conducting performance reviews at three, six, and twelve-month intervals, which helps in identifying areas for growth and recognizing outstanding contributions.
In addition to her management and leadership skills, Lida is adept at budgeting, ensuring that store supplies are procured efficiently while maintaining a keen eye on the P&L budgets. Her analytical skills, bolstered by her proficiency in Microsoft Excel, enable her to track sales trends and adjust strategies accordingly. Lida Toro's blend of expertise in customer service management, employee development, and financial oversight positions her as a pivotal leader at PetSmart, dedicated to enhancing both the customer experience and the operational success of her store.
Retail Store Manager at PetSmart in February 2017 to Present
Deli/HMR Specialist at Sobeys in January 2015 to March 2016
HMR Department Manager at Sobeys in April 2012 to January 2015
Restaurant Manager at Zellers in April 2007 to May 2012
General Manager at Burger King Corporation in April 1997 to March 2007
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International Career School Canada, Teacher Aide Diploma, June 2026
Queen Elizabeth Composite High School, June 1981 to June 1984
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Training and Development (HR)
Relationship Building
Customer Retention
Budgeting
Problem Solving
Interpersonal Skills
Customer Service Management
Customer Satisfaction
Leadership
Conflict Resolution
Customer Service
Microsoft Office
Microsoft Excel
Hiring
Employee Training
Time Management
Management
Training
Recruiting
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Discover more about PetSmartWhat is Lida Toro email address?
Email Lida Toro at [email protected] and [email protected]. This email is the most updated Lida Toro's email found in 2026.
How to contact Lida Toro?
To contact Lida Toro send an email to [email protected] or [email protected]. (updated on October 01, 2024)
What company does Lida Toro work for?
Lida Toro works for PetSmart
What is Lida Toro's role at PetSmart?
Lida Toro is Retail Store Manager
What is Lida Toro's Phone Number?
Lida Toro's phone (416) ***-*415
What industry does Lida Toro work in?
Lida Toro works in the Retail industry.
Lida Toro Email Addresses
Lida Toro Phone Numbers
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