Kris Long
Quality Assurance Analyst III at Spectrum | Littleton, Colorado, United States
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Kris Long is a seasoned Quality Assurance Analyst III at Spectrum, bringing over thirty years of extensive experience in the telecommunications sector. His career has predominantly revolved around Network Operations Center (NOC) and Help Desk roles, where he has honed his ability to facilitate seamless communication between residential and business customers. This unique skill set allows him to effectively address customer needs while maintaining a high level of operational efficiency.
In his current role, Kris plays a pivotal part in billing systems analysis, troubleshooting, and triage support. He is instrumental in account creation, provisioning, and activations across multiple billing platforms, including Time Warner Cable, BHN, and Charter, utilizing systems like ICOMS and CSG. His expertise extends to inventory management and device procurement, ensuring that the activation and provisioning processes run smoothly. As the Point of Contact (POC) for the Spectrum Connectivity Platform project, Kris is at the forefront of innovative initiatives that enhance service delivery and customer satisfaction.
Kris is recognized as a Subject Matter Expert (SME) in the billing platform, providing ongoing support and insights that drive improvements in system performance and user experience. His direct, no-nonsense approach commands respect and fosters a culture of honesty and accountability within his team. With a strong foundation in VoIP, customer service, troubleshooting, and wireless technologies, Kris Long continues to be a vital asset to Spectrum, contributing to the company's mission of delivering exceptional telecommunications services.
Quality Assurance Analyst III at Spectrum in October 2018 to Present
Video NOC Associate Technician at Layer 3TV at Layer 3TV in October 2015 to August 2018
Access Tech II at Global Capacity in April 2015 to October 2015
NOC technician at Comcast in November 2005 to April 2010
Account Manager/Service Delivery Rep at Qwest in January 2005 to November 2005
Wholesale Network Support at Qwest in November 2002 to January 2005
Ilec escalations manager at Rhythms NetConnections in January 2000 to January 2002
manager/supervisor at Rhythms NetConnections-Ilec escalations manager in September 1999 to January 2001
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Arapahoe Community College
high school
Massachusetts Institute of Technology, Computer Science, June 2026
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VoIP
Customer Service
Troubleshooting
Telecommunications
Wireless
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Discover more about SpectrumWhat is kris long email address?
Email kris long at [email protected] and [email protected]. This email is the most updated kris long's email found in 2026.
How to contact kris long?
To contact kris long send an email to [email protected] or [email protected].
What company does Kris Long work for?
Kris Long works for Spectrum
What is Kris Long's role at Spectrum?
Kris Long is Quality Assurance Analyst III
What is Kris Long's Phone Number?
Kris Long's phone (303) ***-*264
What industry does Kris Long work in?
Kris Long works in the Telecommunications industry.
Kris Long Email Addresses
Kris Long Phone Numbers
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