J Gonzalez
Director Product Support at Level Access | Arvada, Colorado, United States
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Director Product Support at Level Access in October 2024 to Present
Senior Director of User Operations and Support at Snapdocs in March 2022 to August 2022
Director of Support at Simpplr in September 2020 to February 2022
Director of Support at Accruent in June 2018 to September 2020
Senior Support Manager at Accruent in September 2015 to June 2018
Support Manager at Accruent in February 2015 to August 2015
Senior Support Team Lead at Accruent in July 2014 to January 2015
Team Lead, Support at Accruent in June 2012 to June 2014
Sr. Support Specialist at Apple in July 2007 to January 2012
Program Manager, iTec at Apple in April 2011 to October 2011
Project Lead (iLog Offline) - User Acceptance Testing at Apple in July 2010 to November 2010
Knowledge Base Writer - Web Content and Design at Apple in September 2008 to April 2009
Communications and Marketing Manager at Chartreuse Imports, TD & IH, Inc. in January 2005 to June 2007
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The University of Texas at Austin, B.S
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Business Innovation
Talent Development
Conflict Resolution
Voice of the Customer
Strategic Partnerships
Post-Sales Support
Long Term Business Planning
Business Planning
Customer Service Operations
Onboarding
Project Coordination
Technical Support
Team Management
Communication
Problem Solving
Project Delivery
Change Management
Customer Experience
Customer Support
Service-Level Agreements (SLA)
Operational Efficiency
Key Performance Indicators
Leadership
Leadership Development
Customer Service Management
Cross-functional Team Leadership
Customer Relationship Management (CRM)
Team Leadership
Team Building
Customer Service
Customer Satisfaction
Incident Management
Management
Project Management
Vendor Management
Program Management
Software as a Service (SaaS)
Operations Management
Strategic Planning
Organizational Development
Organizational Effectiveness
Strategy
Business Process Improvement
Process Optimization
Process Management
Business Development
Integration
Salesforce.com
Confluence
JIRA
Training
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Discover more about Level AccessWhat company does J Gonzalez work for?
J Gonzalez works for Level Access
What is J Gonzalez's role at Level Access?
J Gonzalez is Director Product Support
What is J Gonzalez's personal email address?
J Gonzalez's personal email address is j****[email protected]
What is J Gonzalez's business email address?
J Gonzalez's business email address is j.gonzalez@***.***
What is J Gonzalez's Phone Number?
J Gonzalez's phone (303) ***-*369
J Gonzalez Email Addresses
J Gonzalez Phone Numbers
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