Cherrylyn Morton
Customer Service & Dispatch Administrator at SencorpWhite | West Yarmouth, Massachusetts, United States
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Cherrylyn Morton serves as the Customer Service & Dispatch Administrator at SencorpWhite, where she plays a pivotal role in ensuring operational excellence and customer satisfaction. With her extensive experience as a Customer Care Specialist, Cherrylyn is dedicated to surpassing customer expectations and is known for her reliability and ethical approach to support. She manages a diverse portfolio of over 300 client accounts, collaborating closely with more than 20 Field Service Engineers (FSEs) to coordinate and schedule service operations effectively.
In her current role, Cherrylyn oversees the dispatching of field service engineers, ensuring that resources are utilized efficiently while maintaining the highest standards of service delivery. She meticulously reviews FSE reports to identify patterns in product or parts failures, escalating critical issues to management for prompt resolution. Her attention to detail is evident in her auditing of time sheets, service, and expense reports, ensuring accuracy and accountability in all operations.
Cherrylyn’s proficiency in Salesforce enhances her ability to build and maintain strong client relationships, contributing significantly to client retention and satisfaction. Her commitment to creating positive customer experiences is reflected in her customer-focused service approach, where she actively engages with clients to address their needs and concerns. By leveraging her skills in order processing, tracking, and technical support, Cherrylyn not only enhances the efficiency of service operations but also fosters a culture of excellence within her team. Her expertise and dedication make her an invaluable asset to SencorpWhite, driving both operational success and customer loyalty in a competitive industry.
Customer Service & Dispatch Administrator at SencorpWhite in May 2017 to Present
Customer Service/Technical Support Representative at [24]7 Customer Philippines, Inc in January 2014 to August 2016
Customer Service/Technical Support Representative at Convergys Philippines in June 2012 to January 2014
Customer Service Rep/Floor Support/QA Specialist/Back up Case Manager at TeleTech Philippines in November 2008 to May 2012
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Cebu State College of Science and Technology - Cebu City, Philippines, Bachelor of Science - BS, August 2026
Livingstone Christian Academy - Cebu, Philippines, August 1999 to August 2026
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Microsoft Outlook
Handle Multiple Projects
Quote
Order Tracking
Order Processing
Data Entry
Negotiation
Coaching
Interpersonal Skills
Team Performance
Account Resolution
Communication
Client Relations
Client Accounts
Vendor Management
Credit
Key Performance Indicators
Contract Management
Billing Process
Multitasking
Working Experience
Skilled Multi-tasker
Attention to Detail
Customer-focused Service
Customer Satisfaction
Connectivity
Customer Interaction
Administration
Work Orders
Technical Support
Customer Support
Problem Solving
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Discover more about SencorpWhiteWhat is Cherrylyn Morton email address?
Email Cherrylyn Morton at [email protected]. This email is the most updated Cherrylyn Morton's email found in 2026.
How to contact Cherrylyn Morton?
To contact Cherrylyn Morton send an email to [email protected]. (updated on August 25, 2024)
What company does Cherrylyn Morton work for?
Cherrylyn Morton works for SencorpWhite
What is Cherrylyn Morton's role at SencorpWhite?
Cherrylyn Morton is Customer Service & Dispatch Administrator
What is Cherrylyn Morton's Phone Number?
Cherrylyn Morton's phone (413) ***-*125
What industry does Cherrylyn Morton work in?
Cherrylyn Morton works in the Machinery industry.
Cherrylyn Morton Email Addresses
Cherrylyn Morton Phone Numbers
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