ContactOut’s Definitive Guide to Crafting Interview Questions

Dive deep into the heart of recruitment: the interview questions. This guide zeroes in on structured interviews, emphasizing their power to neutralize biases and ensure a fair, insightful evaluation of every candidate.


What will you learn by the end of this guide? 🎓

  • Crafting and structuring insightful interview questions.
  • Recognizing and mitigating potential biases.
  • Evaluating candidates holistically, beyond just their résumé.

Why is it important? 💡

Structured interviews level the playing field for all candidates, ensuring consistent, reliable results. More importantly, they pave the way for a bias-free recruitment process, ensuring the best talent shines through.

Before diving into the questions, it’s important to recognize potential biases. Awareness is the first step towards mitigation.


Here’s what you need to watch out for:

1. Confirmation Bias

This is when interviewers seek out information that confirms their existing beliefs about a candidate.

2. Affinity Bias

This occurs when interviewers favor candidates who they feel they have a connection with, perhaps because of shared interests or backgrounds.

3. Halo Effect

This is when the interviewer’s overall impression of a candidate is influenced by one positive trait.

👋 With the right questions, you can unveil a candidate’s potential, their fit within the company, and their ability to handle the challenges of the role.


Let’s delve into the principles that guide this crafting process:

1. Highlight Key Competencies

For a project manager, for instance, consider aspects like time management and stakeholder interactions.

2. Design Relevant Questions

For example, “Can you recount an instance where you managed multiple deadlines?”

3. Combine Behavioral with Situational Questions

Such as “Describe a time when…” or “How would you handle a situation where…”

4. Avoid Leading Questions

Opt for “How do you prioritize safety and efficiency?” over “You always focus on safety, correct?”

5. Evaluate Your Questions

Consider mock interviews and adjust based on feedback.

Looking for a starting point? Consider these questions:

Question What its good for Category
What experience do you have with project management tools? Assesses tool familiarity Knowledge
Can you describe a time when you worked in a team to achieve a goal? Evaluates teamwork ability Skills
How do you prioritize tasks when facing tight deadlines? Understands time management Skills
What programming languages are you proficient in? Assesses technical knowledge Knowledge
How do you handle feedback or criticism? Gauges receptiveness and growth Attributes
Describe a situation where you had to adapt to a significant change in your work environment. Evaluates adaptability Attributes
What strategies do you use to stay updated with industry trends? Assesses proactive learning Knowledge
Can you provide an example of a challenging problem you solved at work? Evaluates problem-solving Skills
How do you ensure effective communication with team members? Understands communication importance Skills
What values are important to you in a workplace? Gauges cultural fit and values Attributes
How do you handle conflicts with colleagues? Assesses conflict resolution Skills
Describe a project you led and its outcome. Evaluates leadership and results Skills
How do you stay motivated during repetitive tasks? Understands self-motivation Attributes
What steps do you take to ensure accuracy in your work? Assesses attention to detail Skills
How familiar are you with our industry’s regulations? Evaluates industry-specific knowledge Knowledge
Describe a time you had to learn a new technology or tool for a job. Assesses adaptability to tech Skills
How do you handle tight deadlines with multiple projects? Understands multitasking Skills
What methods do you use to evaluate the success of a project? Assesses analytical skills Knowledge
How do you foster collaboration in a remote work environment? Evaluates remote teamwork Skills
Describe a time when you took initiative at work. Gauges proactiveness Attributes
How do you handle situations where you don’t have all the information needed? Evaluates problem-solving Skills
What steps do you take for continuous professional development? Assesses commitment to growth Knowledge
How do you ensure inclusivity in team discussions? Understands importance of diversity Attributes
Can you describe a time when you had to give a presentation to a large group? Evaluates public speaking Skills
How do you handle unexpected obstacles in a project? Assesses crisis management Skills
What experience do you have with data analysis tools? Assesses tool familiarity Knowledge
How do you ensure that your team meets its goals? Evaluates leadership and strategy Skills
Describe a time when you had to handle a dissatisfied client. Assesses customer service Skills
How do you stay organized with multiple tasks and responsibilities? Understands organization Attributes
What methods do you use to gather feedback from team members? Assesses feedback mechanisms Knowledge

Next steps 👉:

  • With your structured questions in hand, it’s time to implement them in your interviews.
  • Continuously gather feedback, both from candidates and interviewers, to refine your approach.

Further resources 📚:

Interview Questions Toolkit

For small agile teams:


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