Steven Baker's Email Addresses & Phone Numbers

📖 Summary

Summary: Innovative and effective training and development professional with extensive experience developing and leading training departments aimed at driving substancial and sustained performance improvement with four successful national restaurants brands. Proven success at using a variety of adult learning methods to ensure short and long term results for learners. Specialties: Training, Concept Development, Training and Development, Learning, Event Planning and Management, Instructional Design, Leadership, Management Training, Meeting Facilitation, Organizational Development, Organizational Skills, Process Engineering, Program Development, Strategic Planning, Training Programs, E-Learning and VideoVice President, Learning & Development @ From November 2013 to Present (2 years 1 month) Vice President, Learning and Development @ * Change Champion: Transformed management training and development processes by creating a competency-based learning platform with brand-specific and defined knowledge, skills, abilities and behaviors. Competencies are used to make succession planning and promotion decisions. Turnover has decreased 4% since competences were put into place. * Internal Consultant: Serves as an internal consultant to the organization regarding the development and implementation of learning initiatives and solutions * Training Process Innovator: Revamped team member training programs by reducing classroom time and focusing trainers and trainees in on-the-job experience and objective performance measures. * Service Expert: Partnered with Operations and Concept teams to overhaul service processes that garnered a 14% increase to the brand's overall Net Promotor Score. From March 2011 to November 2013 (2 years 9 months) Dallas/Fort Worth AreaDirector of Training @ *Managed and directed all training and devleopment activities for 81-unit national and international upscale restaurant company. *Collaborated with senior operations team to strategically identify, plan and implement training interventions designed to increase individual and overall restaurant performance. *New Restaurant Development: Streamlined process for opening newly established Morton's Steakhouses in both domestic and international locations. Reduced opening costs by 15% within the first year of tenure with the company. *Budget Development and Management: Prepared and managed $2.8 million dollar training department budget. *Training Program Development: Created, designed and implemented Morton's University, a management-level training program for all management groups. Graduated over 800 people. *Designed, implemented and administered a mentorship program for all newly promoted Regional and General Managers. *Performance/Organizational Development: Played integral role in the development of organizational and restaurant management competencies. Redesigned entire management training curriculum by integrating competencies into each management training program. *Meeting Planning & Special Events Coordination: Directed all activities for General Manager and Sales and Marketing Manager's Conference Teams in the planning and execution of annual conferences. Conferences consistently rate overall 90% "Excellent" by all attendees. *Leadership and Decision Making: Integral member of Senior Staff, responsible for decisions that guide the overall direction of the organization. *Management and Staff Development: Hired, developed and coached a 4-person department. *Training Video/DVD Production: Created and produced kitchen DVD training programs detailing procedures for producing all menu items. Wrote, directed and produced all service and culinary company DVD training programs. From July 2000 to July 2009 (9 years 1 month) Manager of Performance Development @ *Management and Staff Development: Managed all activities of 6-person corporate training staff including recruitment of new staff members. *Training Needs Analysis: Redesigned kitchen management Food *Quality Workshop Program that included thorough training needs analysis. *Process Improvement: Conducted comprehensive department activity analysis that pinpointed value-added program and initiatives and eliminated non-essential activities. *New Concept Development: Coordinated development and implementation of staff and management-level training materials for new restaurant concept (Grand Lux Café) From January 1998 to June 2000 (2 years 6 months) Director, Employee Development @ *International Franchising Experience: Coordinated management and employee training activities for international franchisees and functioned as company liaison with international franchise representatives. Directly coordinated 10 openings in 5 different countries. *Restaurant Openings: Accountable for the pre-opening activities of over 850 Applebee's restaurants. Streamlined opening related processes resulting in a 12% cost savings. *Recruitment and Staff Development: Recruited, developed and led a team of 12 Training Coordinators and 60 Restaurant Training Specialists. *Instructional Design: Led instructional design and implementation of system-wide guest satisfaction improvement initiative that improved guest satisfaction scores by over 18%. *Strategic Planning: Established department's priorities, strategies and tactics through department goal setting sessions. From January 1990 to January 1998 (8 years 1 month) Bachelor of Arts, Education @ Northern Illinois University From 1978 to 1982 Steven Baker is skilled in: Employee Training, Restaurants, Training, Recruiting, Organizational Development, Talent Acquisition, Performance Management, Talent Management, Culinary Skills, Instructional Design, Workshop Facilitation, Management Development, Leadership, Employee Relations, Human Resources