Steve Heffron
President of NA Sales & SVP Tech Managed Services at TeKnowledge | Dallas-Fort Worth Metroplex
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President of NA Sales & SVP Tech Managed Services at TeKnowledge in November 2024 to Present
Chief Executive Officer at Tek Experts in September 2020 to November 2024
GM, WW Operations - Customer Service & Support at Microsoft in June 2019 to September 2020
SVP, Global CA Support at CA Technologies in January 2014 to January 2019
SVP, Operations at Convergys in January 2013 to January 2014
SVP, Global Operations Services at Convergys in January 2011 to January 2013
Vice President, Global Sales Solutions and Support at Convergys in January 2010 to January 2011
Vice President - Operations at Convergys in January 2007 to January 2010
Vice President of Resource Planning and Management at Convergys in January 2006 to January 2007
Vice President of Operations at Excell Services in January 2000 to January 2006
Director - Workforce Management at Excell Services in January 1998 to January 2000
Operations Manager at Excell Services in January 1995 to January 1998
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The University of Kansas, BS
Massachusetts Institute of Technology, Executive Certificate in Management and Leadership, January 2017 to January 2018
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Leadership
Operations Management
Customer Experience
Call Centers
Vendor Management
Business Process Improvement
Workforce Management
Outsourcing
Performance Management
BPO
Start-ups
Process Improvement
Call Center
Contact Centers
CRM
P&L Management
Forecasting
Customer Satisfaction
Change Management
Customer Relationship Management (CRM)
Sales
Business Process Outsourcing (BPO)
Analytics
Service Delivery
Sales Operations
Hiring
Human Resources
Offshoring
Customer Retention
Sla
Quality Management
Management
Training
Cross-functional Team Leadership
Team Management
Executive Management
Team Leadership
Talent Management
Employee Engagement
Customer Service
Training & Development
Capacity Planning
Call Center Development
Inbound Marketing
Outsourcing Management
IVR
Software as a Service (SaaS)
Enterprise Software
Strategy
Analytical Skills
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Discover more about TeKnowledgeWhat is Steve Heffron email address?
Email Steve Heffron at [email protected], [email protected] and [email protected]. This email is the most updated Steve Heffron's email found in 2026.
How to contact Steve Heffron?
To contact Steve Heffron send an email to [email protected], [email protected] or [email protected].
What company does Steve Heffron work for?
Steve Heffron works for TeKnowledge
What is Steve Heffron's role at TeKnowledge?
Steve Heffron is President of NA Sales & SVP Tech Managed Services
What is Steve Heffron's Phone Number?
Steve Heffron's phone +44 ** **** *141
What industry does Steve Heffron work in?
Steve Heffron works in the Information Technology & Services industry.
Steve Heffron Email Addresses
Steve Heffron Phone Numbers
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