Siddhi Shah

Cloud Support Engineer at Amazon Web Services (AWS) | New York City Metropolitan Area

About Siddhi Shah

Siddhi Shah is a dedicated Cloud Support Engineer at Amazon Web Services (AWS), where she excels at connecting customers to the cloud while embodying the Technical Account Manager (TAM) style of service. In her current role, Siddhi applies advanced troubleshooting techniques to deliver tailored solutions that address the unique technical challenges faced by AWS customers. Her expertise in cloud technologies, combined with her strong communication skills, enables her to effectively drive customer engagement during critical events, ensuring that clients receive timely and effective support.

Siddhi is actively involved in several key projects aimed at enhancing support-related processes and improving the overall customer experience. By collaborating closely with service teams, she diagnoses service-related issues and implements innovative strategies that streamline support workflows. Her commitment to continuous improvement not only benefits her immediate team but also contributes to the broader AWS ecosystem, fostering a culture of excellence in customer service.

In addition to her technical prowess, Siddhi possesses a diverse skill set that includes digital marketing, leadership, and proficiency in tools like Microsoft Office and basic HTML. This multifaceted background allows her to approach problems from various angles, ensuring comprehensive solutions that resonate with customers. As she continues to grow in her role, Siddhi remains passionate about leveraging her skills to empower businesses in their cloud journey, ultimately driving success in an increasingly digital world.

Siddhi Shah Work