Shars Sundaram's Email & Phone Number

💼 Past Experience

Reliable, innovative and quality-driven customer experience managementShars Sundaram has over 10 years of experience in quality-driven customer experience management (C4EM). Prior to her current role at HCL Technologies, she was a Senior Manager in Customer Success and Success Officer at Wipro Technologies where she led UOBICS’ (UK) Ltd’s customer experience team. In her previous role, Shars was responsible for developing, implementing and defending Wipro’s customer experience strategy across business units and customers in Ireland, the UK, France, Spain and Germany.Shars’s design and delivery skillsеdeveloped in her previous role at Wipro. She collaborated with UOBICS’s senior leadership to develop a C4EM strategy that focused on enhancing customer satisfaction and creating more positive relationships with customers. This successfully delivered outcomes for Wipro customers across all important customer segments.Shars is also highly skilled in Sales Management. She has a wide experience in meeting and exceeding customer expectations and successfully closing deals. In her previous role at Wipro, Shars was responsible for developing and delivering sales strategy, executing customer engagements, generating leads and netting positive customer experience. Her successful track record in sales operations allows her to develop successful sales approaches for new and current clients, deliver high-quality solutions and increase customer lifetime value.Shars’s proven ability to manage and communicate with teams provides her with the ability to build effective teams that are able to successfully navigate challenges. Her experience with multiple cultures and languages allows her to empathize with team members and understand their needs. This allows her teams to develop a good working relationship with her and her managers.Shars has a BS in Business Administration from University of Minnesota and a MS in Woodwear and Leathering from Northern Illinois University.

🎓 Education

Shars Sundaram's educational background and work readiness are based on her past education and experience. Shars Sundaram is a graduate from London South Bank University with a degree in Business Administration. After gaining her degree, Shars Sundaram worked as a Project Manager and then as a Manager of a company before coming to India to pursue her career in education. Shiars Sundaram is currently an Assistant Professor at the University of Mysore and has been working as an Assistant Professor since 2016.Shars Sundaram's experience in education has given her the perspective and skillset to lead and manage classrooms and programmes. Her experience as an Assistant Professor at the University of Mysore will give her the ability to develop and lead successful educational programmes. Her experience as a Project Manager gives her the ability to create and manage successful projects. She is also experienced in teaching and leading through learning experiences. Her experience in teaching and leading through learning experiences will help her to develop her curriculum and practice innovation in education.Shars Sundaram is highly experienced in any form of teaching and learning. She is highly experienced in strategy and management, and has a strong foundation in pedagogics, which will allow her to develop her teaching and learning skills. She is also a highly experienced teacher with a vast experience in delivering quality programmes. Her teaching and learning experience will allow her to develop her students’ skills and have them achieve excellence in their field of study.

💡 Technical & Interpersonal Skills

SharsSundaram's professional experiences:Shars Sundaram has a Degree in Computer Science from the Indian Institute of Technology Bombay (IITB). She has been working as a software engineer for the past four years. She started working at a software companies in early 2009. Sundaram has worked in Roles and Functions Management (ROFDM), Project Management (PM) and Extreme Programming (XP). Her experience in XP has given her a good understanding of the software development process. Sundaram left her previous jobs in early 2014 to join HCL Technologies. She is currently a Associate General Manager - Sales, Leadership and Strategic hiring at HCL Technologies.Shars Sundaram is currently a Deputy General Manager - Sales, Leadership and Strategic hiring at HCL Technologies. She has experience in Sales, Marketing, and Strategy. Sundaram has worked in the field of Information Technology and Services (IT and Services). She has been responsible for the US and EMEA Territories. She has extensive experience in Resources Management and has developed strong relationships with her customers. Sundaram has also dabbled in Customer Relationship Management (CRM). She is confident in her ability to work with other teams and is able to build consensus quickly.Sundaram has a wide range of experience in XP and Roles and Functions Management. She is experienced in Project Management and Extreme Programming. Sundaram is also confident in her ability to work with other teams. Sundaram is a great team player and is able to build consensus quickly.