Having worked in the IT industry for over 25 years and as founder/CEO of a multimillion dollar ISP/SaaS company I have developed a unique and beneficial blend of technical, operational and management experience. In addition to my business and operations experience, I have extensive Hands-On Experience in the areas of planning, design, implementation and operation of complex environments with an emphasis on mission-critical & high-availability infrastructure. With my dynamic and energetic entrepreneurial style I am also very comfortable in client facing, consulting, and technical sales & pre-sales roles. Operations and Management * IT Operations Management * Data Center & NOC Management * ITIL & Change Management * Project Planning & Management * Staff Management/Development/Mentoring * Process and Work Flow Management * Infrastructure Life-Cycle Management * Process Gap Analysis, Deployment Logistics * Disaster Recovery & Business Continuity * Crisis Management/Root Cause Analysis * SLA Alignment & Customer Relations * Vendor Negotiations * Budgeting & Planning, Cost Containment * ROI/TCO Analysis * Service Offering Monetization (SaaS/IaaS) Areas of Hands-On In-Depth Technical Expertise * High-Availability Virtualization: Hyper-V & vmWare * High-Availability Exchange, SQL, SharePoint & Lync * Data Center Design & Operations * Windows System Engineering and Administration * Storage: Equallogics, NetApp * Networking: Cisco, Juniper, SonicWall, Fortinet, Kemp, A10 * Protocols: MPLS, VPN, VLAN, OSPF, BGP * Backup & DR: Netbackup, AppAssure * Monitoring/Alerting: SolarWinds, WhatsUp, NetFlow, Cacti Certifications: Microsoft Certified System Engineer (MCSE) Microsoft Certified IT Professional (Exchange & Server 2008) vmWare Certified Professional (VCP) Cisco Certified Network Professional (CCNP) ITIL Foundations

Principle Network Engineer, IT Global Networks @ Principle Network Engineer in the Corporate IT Global Networks team supporting over 60 offices, and multiple production, lab and development data centers throughout the world. Engineering, operation and maintenance of complex global network infrastructure based primarily on Cisco solutions. Typical Projects: * Integration and migration of acquired companies'​ networks into the Nuance corporate network. Specific focus on the evaluation of acquired companies' existing network infrastructure followed by the designing of appropriate parallel L2/L3 networks and then ultimately planning and executing the deployment and migration. * Deployment of 40G/10G High-Availability Core (VSS & VCP), IDF and Data Center Network Infrastructure using Cisco 7k, 5k, 2k, and 6800 series solutions. * Technical Lead for transitioning repeatable Network Operational tasks to NOC and Operations Team in Pune, India. Day to Day Operations: Network routing and switching design, trouble-shooting, reverse engineering and documentation. Some mentoring and cross-training of new team members. Primary Tools and Technologies * Cisco Prime Infrastructure * Cisco Wireless * Cisco ASA 55xx * Cisco 29xx, 37xx, 45xx, 65xx, Nexus 2K-7K * VSS, HSRP, BGP, OSPF, EIGRP * Cisco ACS 5.5 (TACACS+, RADIUS) * AT&T MPLS * SolarWinds * Riverbed CMC * CatTools From July 2014 to Present (1 year 6 months) Infrastructure Architect & IT Generalist @ IT Infrastructure Architect & IT Generalist with more than 25 Years Experience in the Information Technology Industry. Strong skills in System Design & Management, Network Operations, Data Center Management, Team Development, and Customer Support & Relations. Extensive Hands-On Experience in the areas of System & Network Engineering and Administration in support of IT infrastructure for SaaS/IaaS/Cloud hosting operations as well as internal IT Operations for mid-sized and enterprise class organizations. Specialization in High Availability Mission Critical Virtualization, Storage & Network Infrastructure in support of business critical application such as Microsoft Exchange, SQL, Lync and Dynamics as well as line of business applications and SaaS/Hosting offerings. Available for contract work in the above areas as well as advanced senior level work in System Administration, IT Operations, and Infrastructure/System Design/Build/Deployment. From January 1990 to Present (26 years) Senior System Engineer - Contractor @ Provide senior level systems engineering and IT Generalist expertise to a variety of clients in the financial, manufacturing and health services industries throughout the US & Canada. * Networking: Cisco, Dell * Visualization: vmWare, HyperV * Storage: EMC, EqualLogics * Windows Server 2008 - 2012 * Exchange 2007 - 2013 * SQL 2005 - 2012 From February 2014 to July 2014 (6 months) Greater Boston AreaSenior Systems Analyst - Contractor @ IT Infrastructure/Server Operations Group * Microsoft Exchange 2010 * Microsoft Hyper-V HA Clusters * Microsoft SQL HA Clusters * Microsoft TMG & UAG Build/Administration * Active Directory Administration & Rights Management * DNS, NTP, Site & Services * NetBackup/Data Domain * Sophos Email Appliances * Infrastructure Life-Cycle Management * Complex Issue and Crisis Management * Support and Operations Gap Analysis * IT Process Optimization * Systems Engineering * Infrastructure Architecture PROJECTS Built and deployed high-availability 2008 SQL Cluster on Windows Server 2008 R2. Configured Hitachi SAN FC Storage and HP Blades as the storage and hardware platform. Cluster was in support of internal company wide SharePoint solution. From September 2013 to February 2014 (6 months) Senior System Administrator @ As the senior IT veteran within this small IT Ops group I was relied upon for my IT Generalist skills and served as the SME in the areas of Exchange, Disaster Recovery/Backup, Advanced System Administration as well as Network Engineering & Operations. * Windows Server 2003/2008/2012 System Administration (125+ servers) * Exchange 2007/2010 Administration, Exchange 2010 Upgrade * Lync 2010 Infrastructure and Networking Build/Support * Active Directory Design & Management * Server Life Cycle Management * Disaster Recovery Operations/Validation/Auditing * vmWare ESX 4.1/5.x Administration * Hyper-V R2 Implementation & Administration * Data Center Operations, e.g. Power Distribution, Cabling, Routing & Switching * Network and Server Monitoring using Netflow, IPMonitor, Cacti, SolarWinds Suite * Management of LAN/WAN infrastructure (MPLS, ISP, VoIP) * Network and infrastructure diagrams and documentation * Configuration, Operation and Maintenance of Network Equipment * EqualLogic and NexSan Storage Deployment and Management * Network Device Life Cycle Management * IT Process Gap Analysis * ITIL/Change Management * Root Cause Analysis/L3 Escalations * Mentoring and cross-training PROJECTS Enhanced Disaster Recovery and Backup Operations using Dell AppAssure and virtualization technology (Hyper-V), to increase RPOs and reduce RTOs. Managed project and served as the lead engineer from the design stage through POC to full production. Engineered Highly-Available Multi-Site Exchange 2010 solution and managed migration from Exchange 2007. Documented and standardized remote office and data center network/server infrastructure. Have been recognized/acknowledge by management, co-workers and successors for having left them a valuable set of tools & resources. INFRASTRUCTURE COMPONENTS: Juniper, vmWare, Hyper-V, HP, Dell, EqualLogic, NexSan, Cisco, AppAssure, Riverbed, Exchange, Lync, Replistor, SolarWinds, Cacti, APC, ShoreTel, A10 Load Balancers From April 2011 to September 2013 (2 years 6 months) Sr. System Administrator - Server Operations - Contractor @ Contracted through Sapphire Technologies to work in the Hosting Services/Server Operations Group as the primary execution resource for the Vista Readiness Server Hardware Refresh & SafeCo Acquisition Integration Projects. Projects involved the installation and cut-over of over 350 domain member servers in remote offices across the United States. Provided IT Generalist insight, knowledge and expertise to the Server Operations team and served as an interface to Network Operations team – resulting in a reduction in field service installation failures. Recognized by management for providing outstanding technical insight and customer service to the Server Operations Team and numerous users throughout the entire organization. EXPERTISE USED: * Windows Server Administration (1800 Servers) * User Data Migrations * Server Decommissioning * Server Provisioning/Builds * Active Directory Administration * Network Trouble-Shooting * Management of Print Environment (4500 Printers) * Process Optimization * Change Management * Storage Remediation * vmWare/vSphere Administation * Server Life Cycle Management From December 2008 to April 2011 (2 years 5 months) IT Infrastructure Architect/IT Operations Director @ Started with the company in its start-up phase as the founder. Responsible for the overall Engineering, Implementation and Operations of Network and Systems Infrastructure in support of Business to Business ASP/SaaS Hosting, Internet Access, Data Center and Managed Server offerings. My role here also had a substantial client facing component. As a founder I was the lead for all corporate access service, managed hosting and SaaS/IaaS engagements. My involvement started at the pre-sales stage and continued hands on through the negotiation, closing, design, build, roll out and ongoing operations of the solutions. Typical engagements ranged from $6K to $120K annual recurring revenue in addition to professional service fees. I was also an "in the trenches manager" working along side L1 & L2 technicians, engineers and administrators. Here I honed my skills for mentoring, staff development and morale management. Ultimately this created a culture of cooperation, teamwork, and outstanding customer service which was paramount in distinguishing the company within a highly competitive and crowded market. Expertise: * Design & Operation of Dial-UP, DSL, T1/DS3/GigE/MPLS/ATM networks. * Design and Operations of Complex Shared and Managed Hosting Solutions * Managed staff of Level 1 & 2 Technicians * Managed staff of System and Network Engineers * Customer Support/Technical Support (L1, L2, L3, Complex) * Data Center Infrastructure Management (Power, HVAC, Structured Cabling) * Cisco Router and Switch Management * Windows System Engineering and Administration * Microsoft Exchange Engineering and Administration * Carrier Negotiations, AT&T, Verizon, Level3 (ATM, MPLS, FR, PTP) * OSPF, BGP, VLAN, WAN Design and Operations * Advanced WAN/LAN Trouble-Shooting * Distributed DNS Infrastructure Design & Operations * Crisis Management * ROI Analysis * Sales, Closings, Presentations to C-Level * Market Strategy, Advertising, Marketing, Customer Relations * Staff Management From January 1995 to December 2008 (14 years) Sr. Network Engineer - Contractor @ Hired as a contractor through Connected Data Systems to provide Network Engineering Support Services in the Massachusetts and New Hampshire Markets in support of the A.G. Edwards acquisition and network integration project. Expertise and Services Provided: * Cisco Router Configuration * Circuit Turn-Up and Testing * Demarc Extensions * Circuit Monitoring and Testing * Vendor Liason From May 2008 to July 2008 (3 months) Certified Netware Engineer @ Systems Integration and Field Support This is a computer hardware and software mail-order company that I started while in high-school in 1980 and operated out of my bedroom. I continued the business through college and then formed a partnership with a high-school friend and a college friend in 1989. After operating out of an off-campus condo, opened a store-front and offered computer hardware and services to the general public and small businesses. Eventually grew the business into a Networking and Systems Integration service provider. This company later progressed into a larger organization, Connected Data Systems (NET1Plus), to capitalize on the emerging Internet Access, Email and Hosting Industry. Expertise and services provided: * Novell Netware * Certified Netware Engineer * 10BaseT/Arcnet/Ethernet Cabling * Network Trouble-Shooting * System Design and Deployment * Custom Programming/Solutions From September 1980 to December 1994 (14 years 4 months)

MSCE, Exchange, Hyper-V @ Microsoft Education From 2003 to 2012 Computer Science @ Fitchburg State College From 1983 to 1987 Scott Lagos is skilled in: Hyper-V, VMware ESX, Microsoft Exchange, VPN, VLAN, Data Center, BGP, OSPF, Juniper, Fortigate, Windows Server 2008, Virtualization, Xen, CentOS, Redhat