Goal oriented team leader who always strives to be the best in every aspect of business. Efficient and dedicated to success while setting examples with my employee's and peers. I pride myself in being fair yet firm, and merging problem area's into stable surroundings and doing what ever it takes to take business to the next level.
Goal oriented team leader who always strives to be the best in every aspect of business. Efficient and dedicated to success while setting examples with my employee's and peers. I pride myself in being fair yet firm, and merging problem area's into stable surroundings and doing what ever it takes to take business to the next level. I am a firm believer if you stop learning you become average, if you absorb as much information as possible and then find ways to put it into action, then you grow daily as a leader. Customer retention is the easy part of business, its the customer recruitment that takes the time to build foundations, excel in communication and build that trust in any organization. First impressions speak volumes of what a company and its personnel have to offer to retain that new business.
Midwest National Accounts District Services Manager @ From October 2014 to Present (1 year 2 months) Nebraska, Kansas, MissouriDistrict Services Manager @ At JCB, we stand behind our products – and our name.
Located alongside I-95 in Savannah, Georgia, our North American Headquarters is ideally situated to serve our customer base. This 500,000 square foot, state-of-the-art facility was built in 2000 to serve as a manufacturing showcase featuring the latest in lean production processes and manufacturing technology. We are proud to have established a base in the U.S. and we are even more proud to build the World's Safest Skid Steer in America.
The District Service Manager is responsible for providing ongoing parts and technical training and business support to JCB National Account branch locations and Regional personnel in a specified area of responsibility. This position will report directly to the General Field Manager.
Major Tasks, Responsibilities & Key Accountabilities
Identify technician service training needs and ensure they are fully met, to include Distance Learning Workshop and formal classroom training
Coordinate training requirements of customers and manage training calendar.
Develop and continually update training modules and courses tailored to customer’s needs based on machine population in conjunction with fellow trainers.
Work with District Product Support managers to foster relationships with National Accounts and local JCB dealers.
Identify, quantify and prioritize technical concerns by use of technical reports
Provide training on Parts Pro to National Account in order to ensure correct parts are identified for accurate orders
Ensure National Account FSI’s are expedited in a timely manner.
Work closely with National Account Sales in regards to product training.
Ensure National Accounts submit warranty claims in the required format and on time
Support National Account business and ensure issues and concerns are handled promptly and efficiently.
Additional duties as assigned by the General Field Manager From September 2014 to Present (1 year 3 months) Omaha, NeService Manager @ Accepted a new position beginning the 14th of October with Titan Machinery Group in Wahoo Nebraska. Putting into motion my up and coming December wedding and my move to Omaha. More information to follow as well as job description.
Personally want to thank all of the employee's and management with Stutheit Implement for the great years we have worked together. The entire team we have built within the organization are dedicated, hard working and customer oriented, I raise my hat to all of you!!! From October 2013 to September 2014 (1 year) Wahoo, NEService Manager @ From July 2010 to October 2013 (3 years 4 months) Auburn, NEService Manager @ Managing 16 employees that cover 4 states worth of work, one of my employee’s is deaf. Scheduling service calls and shop work on inspection programs. Reconcile monthly financials, general ledgers and accounting practices. Building team concepts among employees and customer satisfaction. Building power point presentations, and customer clinics, AMS program updates, training, and am the site coordinator for Hazardous Materials, OSHA, and Drug and Alcohol Certified Facility Tester. I am also the facility training coordinator. From June 2010 to October 2013 (3 years 5 months) Corrections Officer @ Intake and safety of inmates, cell searches, direct supervision of 10 to 80 inmates. Transporting inmates to court, PPCT and CPR Certified Officer. Enforcement of facility rules and regulations, worked in Booking and also as a work release enforcement officer. Responsible for reporting activities in the facility, handling inmate issues, worked directly with INS Holds from many foreign countries. From November 2009 to June 2010 (8 months) Parts & Marketing Manager @ Managing four employees on a daily basis, financial reconciliation, budget planning, writing marketing plans, creating promotions to grow business. Managed over $900,000 in inventory, and reducing zero sales and increasing profit margins. I have been the training coordinator for three years for eight locations for Hazardous Materials under CFR 49 regulations. Responsibilities also include writing plans for running off site programs and making schedules for special promotional events, ordering products, and inventory management. From February 2002 to October 2009 (7 years 9 months) Parts and Marketing Manager @ From 2002 to October 2009 (7 years) Grand Island, NELead Parts Associate @ From January 1995 to January 2002 (7 years 1 month) Grand Island, NELead Parts Person @ Assisting customers at counter, problem solving, working with technicians, and sales department to fill parts orders. Responsible for warehouse management and loading and unloading freight trucks and organizing large parts in the warehouse and make sure that parts are marked. Filed warranty claims for parts that are damaged for customers and followed up with payment claims. From January 1995 to January 2002 (7 years 1 month) Master Control Operator @ From 1993 to 1995 (2 years) Persian Gulf War & Operation Desert Storm Veteran @ From 1989 to 1992 (3 years) Ft. Campbell, KY
Central Community CollegeDiploma @ Hildreth Public SchoolsMaster Parts & Service Manager, Agricultural @ John Deere University Russell Largent is skilled in: Customer Service, Inventory Management, Sales Management, Operations Management, Strategic Planning, Budgets, Sales, Negotiation, New Business Development, Team Building, Training, Management, Customer Satisfaction, Program Management, Project Planning, PowerPoint, Account Management, Recruiting, Marketing, Human Resources, Leadership, Microsoft Excel, Purchasing, Sales Operations, Process Improvement, Coaching, Forecasting, Contract Negotiation, Team Leadership, Business Development, Business Planning, Leadership Development, Marketing Strategy, Key Account Management, B2B, Sales Process, Microsoft Office, Outlook, Heavy Equipment, Project Management, Business Strategy, Cold Calling, Direct Sales, Customer Retention, Strategy, Retail, Employee Training, Fleet Management, Trade Shows, Sales Presentations
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