Paul Smith
Delivery Lead at Admiral Group Plc | United Kingdom
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As the Delivery Lead at Admiral Group Plc, Paul Smith plays a pivotal role in transforming the customer experience landscape through innovative IT solutions. With a robust background spanning fintech, insurance, contact centers, pharmaceuticals, and automotive manufacturing, Paul leverages his extensive operational experience to drive strategic initiatives that enhance customer engagement and operational efficiency. His current focus is on the delivery of cutting-edge Customer Engagement IT systems that support the seamless operation of contact centers, ensuring that agents are equipped with the best tools to serve customers effectively.
One of Paul’s standout achievements has been the successful migration of Admiral's contact center from a legacy Avaya system to the state-of-the-art Genesys CCaaS platform. This transition not only modernizes the infrastructure but also lays the groundwork for integrating advanced technologies such as AI, Natural Language Processing (NLP), and Customer Experience Design (CxD). By implementing these next-generation solutions, Paul is helping to redefine the customer journey, making it more intuitive and responsive to client needs.
Paul's expertise in relationship development and change management is instrumental in fostering cross-functional collaboration, ensuring that all stakeholders are aligned with the strategic vision. His meticulous attention to detail and project management skills enable him to navigate complex challenges while maintaining a focus on delivering tangible results. As he continues to champion innovative solutions at Admiral, Paul remains committed to expanding the horizons of customer engagement, ultimately driving growth and enhancing the overall customer experience in an increasingly competitive market.
Delivery Lead at Admiral Group Plc in March 2022 to Present
Chief Operating Officer at incuto in February 2018 to February 2022
Chief Financial Officer at incuto in April 2019 to October 2020
Head of Programme and Project Management at incuto in November 2017 to February 2018
House Renovation and Family Relocation from Cheshire to Yorkshire at R8 Media Ltd in July 2017 to October 2017
Finance Project Manager at AstraZeneca in June 2016 to June 2017
Senior IT Project Manager - Connected Car at Bentley Motors Ltd in October 2015 to March 2016
Senior IT Programme Manager at AstraZeneca in September 2013 to September 2015
Senior Vendor Manager at AstraZeneca in February 2013 to September 2013
Global IT Programme Lead at AstraZeneca in January 2012 to March 2013
IT Infrastructure Delivery Manager at AstraZeneca in July 2011 to May 2012
IT Requirements Manager at AstraZeneca in April 2010 to June 2011
Senior IT Project Manager at AstraZeneca in May 2009 to April 2010
IT and Operations Director at APR UK & Europe Ltd in March 2008 to April 2009
IT Infrastructure Project and Service Manager at Astrazeneca Pharmaceuticals in April 2001 to March 2008
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The University of Salford
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Digital Strategy
vc investment
Social Impact
Organizational Development
IT Leadership
Programme Delivery
Contact Center as a Service (CCaaS)
Fostering inclusivity
Relationship Development
Teamwork
People Management
Attention to Detail
Project Delivery
Change Management
Stakeholder Management
Project Portfolio Management
Program Management
Project Management
Vendor Management
IT Strategy
ITIL
Leadership
IT Management
Outsourcing
Connected Car
Cross-functional Team Leadership
Infrastructure
Enterprise Software
IT Service Management
Problem Solving
Governance
Business Process
Service Delivery
Service Management
Business Analysis
Pharmaceutical Industry
Team Leadership
PRINCE2
Manufacturing
Global Delivery
IT Transformation
People Development
Culture Change
IT Infrastructure Management
Strategic Business Change
Building Effective Relationships
Agile Project Management
Site Development
Corporate Real Estate
Event Management
Artificial Intelligence for Business
Generative AI Tools
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Discover more about Admiral Group PlcWhat is Paul Smith email address?
Email Paul Smith at [email protected] and [email protected]. This email is the most updated Paul Smith's email found in 2026.
How to contact Paul Smith?
To contact Paul Smith send an email to [email protected] or [email protected]. (updated on December 04, 2023)
What company does Paul Smith work for?
Paul Smith works for Admiral Group Plc
What is Paul Smith's role at Admiral Group Plc?
Paul Smith is Delivery Lead
What is Paul Smith's Phone Number?
Paul Smith's phone +44 ** **** *618
What industry does Paul Smith work in?
Paul Smith works in the Information Technology and Services industry.
Paul Smith Email Addresses
Paul Smith Phone Numbers
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