Highly motivated, results-driven leader with +10 years’ experience driving transformative change within a fast-paced, high-growth industry. Dynamic manager, adept at attracting, developing, and retaining high performing global teams. Collaborative partner, proficient translating business needs into forward-focused, data-driven people strategies. Happy building a unicorn.
Director, Talent Acquisition @ Medallia creates software to improve the customer experience (CX). Now Sequoia Capital's largest investment, valued over $1.25B, and used by over 500 of the world's most renowned brands, our innovative SaaS platform enables companies to capture customer feedback, understand it in real-time, and take action to improve the experience. From August 2014 to Present (1 year 3 months) Palo Alto, CADirector, Global Talent Acquisition @ Expedia, Inc. is an American-based parent company to several global online travel brands including Expedia.com, Hotels.com, Hotwire.com, trivago, Egencia, Venere.com, Expedia Local Expert, Classic Vacations, Expedia CruiseShipCenters, Travelocity and Orbitz. Expedia, Inc.’s companies operate more than 100 branded points of sale in more than 60 countries.
Led the Center of Expertise (COE) and Americas Talent Acquisition Teams, overseeing a direct/reporting team >50 and annual budget exceeding $10M. Charged with accelerating the evolution of talent acquisition by transforming the recruiting ecosystem across five major pillars—talent programs, central sourcing, social/digital marketing, university recruiting, and Americas line recruiting.
• Implemented a rapid transformation of the Americas Talent Acquisition Team; included health diagnosis, resource restructuring, re-staffing, operational shift, and behavioral change.
• Increased direct applicants via company career site after launching lifeatexpedia.com; delivered the first portal refresh in nearly a decade, which offers a consistent experience and consolidated >10 disparate domains.
• Enhanced the conversion rate of employee referrals; redesigned program better aligns to company values while scaling to provide maximum, portfolio-wide exposure to referred candidates.
• Realized a $3.4M savings in recruiting agency spend YOY; achieved through implementation of a VMS/MSP platform, refreshed tools, central sourcing shift from just-in-time to proactive pipelining against core/common positions, and establishment of an agency usage approval process.
• Selected as one of 16 employees for a high potential (HIPO) development program; established to act as a pipeline for executive leaders from across the Expedia, Inc. global portfolio of brands.
• Expedia, Inc. Values In Practice (VIP) award recipient, 2013. From February 2013 to August 2014 (1 year 7 months) Greater Seattle Area, WASenior Manager, Human Resources @ Microsoft Corporation is an American multinational technology corporation that develops, manufactures, licenses, and supports computer software, consumer electronics and personal computers and services. It is the world's largest software maker measured by revenues and represents one of the world's most valuable companies.
Designed people strategies, executed HR initiatives, coached executives/senior leaders, and built management competency while ensuring employee advocacy across two globally matrixed organizations employing a workforce of nearly 2,000 sales, marketing, evangelism, and engineering professionals.
• Executed a reorganization of 1,200 people across 75 countries; included creation of new roles, titling taxonomy, and compensation plans while reducing management layers, offering prescriptive blueprinting of organizational models, and structuring functional hiring cadence.
• Lent HR expertise to the merger, acquisition, and integration of new ventures supporting critical business priorities of the Server & Tools business within Microsoft. From September 2012 to February 2013 (6 months) Greater Seattle Area, WashingtonManager, Human Resources @ Microsoft Corporation is an American multinational technology corporation that develops, manufactures, licenses, and supports computer software, consumer electronics and personal computers and services. It is the world's largest software maker measured by revenues and represents one of the world's most valuable companies.
Coached and advised senior leaders as an HR Business Partner supporting two globally distributed organizations of nearly 1,000 sales, marketing, evangelism, and engineering employees.
• Launched Microsoft Payments, Inc. and Microsoft Open Technologies, Inc. (http://bit.ly/HDUqxi); subsidiaries designed to expedite global business operations while legally protecting Microsoft IP.
• Facilitated the introduction of a new global performance review model, partnering with executive leadership to educate employees and lead calibration sessions across all levels of the organization. From March 2011 to September 2012 (1 year 7 months) Greater Seattle Area, WashingtonManager, Staffing @ Microsoft Corporation is an American multinational technology corporation that develops, manufactures, licenses, and supports computer software, consumer electronics and personal computers and services. It is the world's largest software maker measured by revenues and represents one of the world's most valuable companies.
Led a global team of Staffing Consultants and Associates in workforce planning, strategic advisory, and pipeline management across a 7,000 person portfolio of emerging and established product groups.
• Co-led content creation and training of all U.S. Staffing teams in successful client consultation and efficient practice of Office of Federal Contract Compliance Programs (OFCCP) guidelines.
• Created and implemented a unique diversity attraction campaign, which leveraged social media, search engine optimization, and targeted job boards; yielded a 300% increase in applicants.
• Microsoft OneHR Excellence in Execution, 2010 (Q1, Q4).
• Microsoft Greater China Region Readiness & Capability Recognition, 2010.
• Microsoft University Recruiting Most Valuable Partner, 2010. From September 2009 to March 2011 (1 year 7 months) Greater Seattle Area, WashingtonLead, Staffing @ Microsoft Corporation is an American multinational technology corporation that develops, manufactures, licenses, and supports computer software, consumer electronics and personal computers and services. It is the world's largest software maker measured by revenues and represents one of the world's most valuable companies.
Managed a distributed team of Staffing Consultants accountable for strategic advisory and talent engagement while personally executing full-cycle recruitment within the Microsoft Office Division.
• Developed an innovative, multi-year workforce forecasting model; effectively propelled forward-looking talent planning capabilities and adopted as a company-wide resource for workforce planning.
• Led the integration of Staffing people/processes for FAST Search & Transfer, a Norwegian company of 700 employees in 38 countries; garnered highest Acquired Employee Satisfaction ratings on record.
• Sourcing channels included: Boolean logic, Applicant Tracking Systems (ATS), search engines, web 2.0—social networking and blogs—competitive intelligence, employee referrals, professional, social and diversity affiliations, conference attendance, speaking engagements, white papers, book reviews, alumni databases, layoff and mergers reports, and industry news.
• Microsoft OneHR Excellence in Collaboration award, 2009. From July 2008 to September 2009 (1 year 3 months) Greater Seattle Area, WashingtonStaffing Consultant/Account Manager, University Recruiting @ Microsoft Corporation is an American multinational technology corporation that develops, manufactures, licenses, and supports computer software, consumer electronics and personal computers and services. It is the world's largest software maker measured by revenues and represents one of the world's most valuable companies.
Leveraged strategic opportunities to engage talent, employ innovative change management techniques, and competitively positioned the Microsoft Online Services and Office Divisions in the university market.
• Co-architected University Recruiting organizational redesign and increased hires by 25% annually; enhanced operations, scope of roles, and client engagement model to better balance business engagement with high-volume operations model, producing a record-setting delivery.
• Microsoft Gold Star service award, 2008.
• Microsoft University Recruiting Account Manager of the Year, 2006.
• Microsoft University Recruiting Rookie of the Year, 2006. From August 2005 to July 2008 (3 years) Greater Seattle Area, WashingtonConsultant, Colony Development @ Pi Kappa Phi is an American Greek Letter secret and social fraternity. It was founded on December 10, 1904 at the College of Charleston in Charleston, South Carolina. The fraternity has 179 active chapters and more than 113,000 initiated members.
Designed operational directives, cultivated new relationships and managed a small team of consultants while establishing fraternal colonies on university campuses across the U.S.
• Established six new chapters in 30-day increments each; effectively doubled market growth YOY. From September 2004 to June 2005 (10 months) Charlotte, North CarolinaCyclist, Journey of Hope @ The Ability Experience, a 501(c)3 non-profit, was founded by Pi Kappa Phi in 1977 as the fraternity's national philanthropy. The philanthropy promotes the concept of lifelong service among members by providing opportunities to serve and raise awareness for people with disabilities.
Participant in a ride with a purpose - a cross-country bicycling trek, which began in San Francisco, CA, ended in Charleston, SC, and raised money and awareness on behalf of people with disabilities.
• Individually cycled 4,000 miles, facilitated advocacy programs in 16 states and contributed to fundraising total that amassed nearly $500,000. From June 2004 to August 2004 (3 months) United States
Graduate Course, Human Resources Professional Development @ Seattle Pacific University From 2010 to 2010 Bachelor of Arts (B.A.), Political Science @ University of Washington From 2000 to 2004