Michael Williams
System Administrator at AHEAD | Cincinnati Metropolitan Area
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As a Senior System Administrator at AHEAD, Michael Williams plays a pivotal role in managing and optimizing the company's IT infrastructure. With seven years of experience, he has developed a robust skill set that encompasses various systems administration tasks, including virtualization, network troubleshooting, and cloud administration. Michael is the primary escalation point for all server-related issues, ensuring that high-priority incidents are resolved efficiently. His leadership extends to guiding a team of systems administrators, where he fosters a collaborative environment that prioritizes excellence in server infrastructure management.
One of Michael's key achievements has been his ability to reduce the average resolution time for high-priority incidents to just 30 minutes, significantly surpassing the company's target of 60 minutes. This accomplishment not only demonstrates his technical expertise but also reflects his commitment to enhancing operational efficiency. Under his guidance, customer satisfaction ratings have soared from 80% to an impressive 95%, showcasing his dedication to delivering exceptional service and support.
Michael's proficiency in technologies such as Hyper-V, Linux, and Office 365, combined with his strong foundation in network security and customer service, positions him as a valuable asset to AHEAD. His involvement in customer Go-live events highlights his ability to manage complex projects and ensure seamless transitions for clients. As he continues to leverage his skills in systems administration and leadership, Michael remains focused on driving innovation and optimizing system performance, contributing to AHEAD's mission of delivering cutting-edge IT solutions.
System Administrator at AHEAD in October 2021 to Present
System Administrator at Logicalis in December 2020 to October 2021
Systems Operator at Logicalis in February 2019 to December 2020
Systems Support II at Dealer Specialties in February 2017 to February 2019
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Customer-Focused Service
Identifying Trends
Team Motivation
Problem Solving
VMware vSphere
Incident Management
Technical Support
Windows System Administration
Group Policy
Patch Management
Domain Name System (DNS)
Server Administration
Windows Server
VMWare ESXi
Storage
Hyper-V
Cisco Meraki
IBM iSeries
IBM AIX
Linux
Office 365
Virtualization
Windows
VMware
Infrastructure
Active Directory
Troubleshooting
Linux System Administration
Servers
Information Technology
Microsoft Azure
Microsoft Operating Systems
Data Analysis
Apple Software
Computer Literacy
Analytical Skills
Computer Repair
Network Troubleshooting
Computer Hardware Troubleshooting
Leadership
Biblical Studies
Christian Theology
Computer-Aided Design (CAD)
Inventory Management
Customer Service
Microsoft Office
Amazon Web Services (AWS)
Cloud Computing
Network Security
Cloud Administration
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Discover more about AHEADWhat is Michael Williams email address?
Email Michael Williams at [email protected] and [email protected]. This email is the most updated Michael Williams email found in 2026.
What is Michael Williams phone number?
Michael Williams phone number is +17047405108 and +17068962396.
How to contact Michael Williams?
To contact Michael Williams send an email to [email protected] or [email protected]. If you want to call Michael Williams try calling on +17047405108 and +17068962396.
What is Michael Williams net worth?
Michael Williams has an estimated net worth of $150,000 to $249,999
What company does Michael Williams work for?
Michael Williams works for AHEAD
What is Michael Williams's role at AHEAD?
Michael Williams is System Administrator
What industry does Michael Williams work in?
Michael Williams works in the It Services And It Consulting industry.
Michael Williams Email Addresses
Michael Williams Phone Numbers
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