20 years full life cycle management experience in multidisciplinary technical & design environments delivering multi-channel media initiatives, applications & services.
SCRUM Master • Certified Scaled Agile Framework (SAFe) Consultant • Kanban Practitioner • Agile Coaching • Business & product development • Business analysis & process re-engineering • Multicultural and Cross-Functional Team Management • Customer Driven Innovation • Operations Management • Value Delivery • User centred design and Lean UX • BPSS & CTC Clearance
Agile Delivery Manager @ From June 2015 to Present (7 months) London, United KingdomContract Senior Agile Delivery Manager (Magic Milestones) @ The Immigration Platform Technologies (IPT) programme is a Government Digital Service (GDS) exemplar programme designed to update and refresh legacy services and systems for the UK Home Office
• Programme planning, financial forecasting and scaled agile coaching for the programme & business change teams delivering new common data platform and Asylum caseworking systems for Home Office Immigration & Enforcement.
• Mobilisation and direction of three Scrum & DevOps teams through Discovery and Alphas GDS phases. Now entering Live Beta development
• Direction of project team and programme architects designing and building complex business capabilities roadmap aligned against an Immigration Process Framework for roll-out throughout the Home Office on AWS Cloud Platform From October 2014 to May 2015 (8 months) London, United KingdomContract Agile Coaching & Project Management Consultant (BBC) @ • Agile coaching to ClerksWell design and development teams and BBC Intranet team
• Management and coaching of Design, Content, DevOps, Engineering, Security, Quality Assurance and Product groups in the delivery of new BBC Gateway Intranet. SharePoint 2013 implementation with hybrid Cloud and On-Premise Office 365 integration
• Delivery of Training and knowledge management portal integrating SharePoint 2013 with BBC's CMS and talent management system using SAP SuccessFactors implemented by Accenture From March 2014 to September 2014 (7 months) Contract Agile Coach & Programme Manager (Cartesius Advisory Network) @ LShift is a hi-tech software development and systems integration company employing Dynamic Systems Development Method (DSDM Atern) as their agile project delivery framework
• Coached two engineering teams delivering CMS integrated website, desktop, iPhone & iPad apps for the Cartesius Advisory Network; a curated lifestyle information, strategic business intelligence service on AWS Cloud Platform
• Continuous improvement of Agile practices and advised on the white paper ‘Integrating UX design into a DSDM project’ written by the Agile Research Network Research for the DSDM Consortium From June 2013 to December 2013 (7 months) London, United KingdomService Design Programme Manager (Barclays) @ • Oversight of research, analytics and multi-channel service design for Barclays entry into Personal Data Storage and document management with Barclays Cloud It
• Definition of Barclays current BAU operating eco-system for all online and offline customer channels and formulation of target operating model From February 2013 to April 2013 (3 months) London, United KingdomProgramme Manager - Global Design Operations @ • Controlled European user experience design roadmap coordinating budget & programmes for product, design, research, engineering & DevOps teams in the US and Europe (2010)
• Directed PayPal Credit UX programme with teams in the US, Singapore, Europe and India (2012)
• Planned, negotiated and executed user experience design roadmap for Europe with distributed teams in product, fraud, compliance, legal, finance, technology, user research, design, operations and customer service
• Strengthened key business, design and technical stakeholder partnerships in the course of delivering user experience design and specifications for Global Credit solutions, Merchant checkout solutions and the EMEA PayPal redesign (including mobile optimisation) with distributed product and engineering teams in the US, Europe and India
• Led international Scrum of Scrums and primary point of contact between design, user research, technical and business stakeholders delivering desktop and mobile concepts and specifications for EMEA, APAC and North America
• Oversight global projects programme localising content for twenty sites across EMEA, APAC & Emerging Markets. 147 projects delivered in 2011
• Optimised global adaption project throughput reducing queue size from 24 weeks to 5
• Set up Lean UX training for EMEA PayPal & eBay User Experience Design teams (with Jeff Gothelf & Josh Seiden)
• Resolved delivery risk within two weeks of appointment to challenged project enabling PayPal’s entry into Russia From June 2010 to December 2012 (2 years 7 months) London, United KingdomSenior Project Manager @ • Project management of design, build & delivery of strategic intranet sites for Barclays Wealth
• Led project management pitch to successfully win a competitive tender to renew The Carbon Trust’s £3m online services contract
• Business development, process analysis, specification, delivery and deployment of workflow solutions and applications for maintaining UK government funded low carbon initiatives managed by the Carbon Trust
• Business analysis, design & delivery of websites and intranets for Sanctuary Housing Association, the Royal College of Physicians and London Borough Councils of Lewisham, Greenwich and Luton From August 2004 to July 2010 (6 years) Product Development Manager @ • Business case analysis, planning, specification and management of website prototyping, usability testing and build of credit card and broadband internet comparison products. First year revenue: £1.3m
• Brokered affiliate contracts with Barclays, Capital One, MBNA, Tiscali, TalkTalk and Cable & Wireless
• Implemented Prince II & Agile (SCRUM) methodologies improving productivity and quality From August 2003 to August 2004 (1 year 1 month) Production Manager @ • Management of technical development and design teams
• Responsible for £4m development programme of interactive TV , web, kiosk & printed solutions to Association of British Insurers, the Financial Services Authority, Somerset Council, Lloyds TSB, Unilever, the BBC and the Office of the Deputy Prime Minister From 2002 to 2003 (1 year) Project Director @ From September 1998 to July 2001 (2 years 11 months) London, United KingdomSenior Designer @ From August 1997 to August 1998 (1 year 1 month) London, United KingdomInteractive Designer @ From March 1997 to August 1997 (6 months) London, United KingdomWeb Designer @ From March 1996 to March 1997 (1 year 1 month) London, United Kingdom
Certified Lean Kanban Foundation, Project Management @ Lean-Kanban University / Agile Mindset From 2014 to 2014 Leading Scaled Agile Framework (SAFe), Application of Lean / Agile practices at the enterprise level @ Scaled Agile Academy / Agil8 From 2014 to 2014 Certified Scrum Master, Agile Project Management @ Scrum Alliance / Agil8 From 2013 to 2013 Lean UX (with Jeff Gothelf & Josh Seiden), Applying Lean Principles to Improve User Experience @ eBay/PayPal From 2012 to 2012 Agile skills training @ eBay/PayPal From 2012 to 2012 Rally training @ eBay/PayPal From 2012 to 2012 Leading international & virtual teams @ eBay/PayPal From 2011 to 2011 Prince 2 Foundation, Project Management @ The Centre for Management & Policy From 2005 to 2005 Certificate in Management Development, Team leadership & management @ The Chartered Management Institute From 2002 to 2002 Bachelor of Arts (BA), Film, Video & Sound Production & Design @ University for the Creative Arts, Maidstone From 1989 to 1991 National Diploma in Graphic Design, Graphic Design @ Havering Technical College From 1987 to 1989 Marc Godin is skilled in: Program Management, User Experience, Scrum, Agile Project Management, Agile Methodologies, Web Project Management, Strategy, User-centered Design, Project Management, Web Content Management, User Experience Design, Cross-functional Team Leadership, E-commerce, Software Project Management, Mobile Devices
Websites:
http://www.seren.com,
http://www.paypal.com