SVP, Director of Global Compliance, Legal, Security and Internal Audit Learning & Development @ Citi
Director, L&D @ MetLife Bank, N.A,
BBA, Business @
University of Miami - School of Business
Strategic, enthusiastic leader with extensive experience in global and domestic environments in the financial services industry. Excels at creating and implementing learning and development strategies that advance business objectives. Develops strong relationships and partners with key stakeholders; an empowering leader who demonstrates a strong record of developing high performance individuals and teams. Vision driven; highly effective at
Strategic, enthusiastic leader with extensive experience in global and domestic environments in the financial services industry. Excels at creating and implementing learning and development strategies that advance business objectives. Develops strong relationships and partners with key stakeholders; an empowering leader who demonstrates a strong record of developing high performance individuals and teams. Vision driven; highly effective at influencing key stakeholders; and implementing process improvements.
Curriculum Manager @ From March 2014 to Present (1 year 10 months) SVP, Director of Global Compliance, Legal, Security and Internal Audit Learning & Development @ ●Created competency models and supporting curriculum roadmaps to ensure targeted development.
●Created External Training Policy and Procedures. Results: Greater productivity for each dollar spent.
●Responsible for Corporate Enterprise Agreements. Results: enhanced governance, reduced administrative burdens and increased cost efficiencies.
●Launched a global Fraud Awareness eLearning program in 22 languages to over 300,000 employees and contingent workers. Results: Achieved 95% global completion rate. From September 2012 to September 2013 (1 year 1 month) Director, L&D @ Built the Bank L&D function, including the people, processes and infrastructure. Partnered with the global enterprise learning function to leverage appropriate resources in support of overall business objectives.
●Created the 3-year L&D strategy that was approved by the planning board to meet the bank’s vision. Results: Development resources were focused solely on what was important to move the business forward.
●Led the creation of Bank orientation and learning communities. Results: Faster ramp up time of new associates as they were able to locate and access needed resources with greater ease.
●Launched 9 new hire curricula targeting sales, operations and servicing. Results: Loan’s could be decisioned 80% faster. Reduced the number of quality assurance auditors required.
●Created and executed on an end to end process to get all Loan Originators trained and licensed with the National Mortgage Licensing System. Results: Piloted program within 30 days, achieved the highest 1st time pass rate of any company.
●Implemented a full suite of integrated compliance courses targeting all job roles in the Bank. Results: Reduced reputation risk and reduced exposure to financial loss.
●Sponsored the Business Trainer Certification for Bank subject-matter-experts. Results: $1 MM cost savings by not using contractors to deliver training. From January 2010 to March 2012 (2 years 3 months) Head of Client Training and Business Development @ Supported expansion of MetLife products throughout Europe Middle East and Africa (EMEA) by partnering with Citigroup and AIG/ALICO partners.
●Designed the Europe Middle East Africa (EMEA) sales training strategy for the variable annuity product.
●Designed an international conference to increase the distribution of the variable annuity product in Europe and Asia markets.
●Led performance improvement projects in Greece and Poland. Results: improved insurance penetration by 43% and 51% respectively. Results were maintained for over a year.
●Responsible for conducting the MetLife EMEA Succession Planning process for country managers and their VP’s. From November 2006 to December 2009 (3 years 2 months) London, United KingdomHead of UK Learning & Development @ Increased the effectiveness of the training department. Demonstrated to internal auditors and external regulators that employees were fit to perform their roles.
●Increased training delivered by 300% at the same time reducing the training budget by 10%.
●Member of leadership team that achieved a Satisfactory internal audit rating from a prior Needs Improvement rating. From October 2005 to October 2006 (1 year 1 month) London, United KingdomDirector, Training & Development @ Created a training department that allowed the company to acquire a significant business portfolio.
•Led initiative to rewrite job descriptions and create career paths for 70% of employees. Results: employee satisfaction scores increased 41% on question regarding career mobility.
•Instituted 360-degree approach to individual development. Results: measured and documented behavior change and performance improvement. From August 2002 to September 2005 (3 years 2 months) VP, Training & Development @ Elevated the level of professionalism of the training department and migrated from a collegial L&D structure to a corporate university structure.
•Designed and implemented measurement practices. Results: conducted business impact, Cost Benefit/ Avoidance Analysis. Also implemented Criterion Referenced Test Development.
•Led and developed a team of 75 employees in 5 states. Streamlined processes, increased staff development Results: reduced staffing levels by 40%, served more business partners and became more agile. Several team members were promoted and two were elected as President of the local ASTD chapter.. From July 2000 to July 2002 (2 years 1 month) 2nd VP, Learning and Organization Development @ Created a training department, member of the M&A team and supported cultural assimilation of employees from acquired companies.
•Partnered with IT to create electronic performance support system. Results: training time for front-line employees was reduced by 40% and employee utilization across products increased 50%.
•Led organization Work-At-Home initiative. Results: company able to expand recruiting efforts across the country. Gartner Group cited many of Conseco’s policies as best practices.
•Created strategy to implement a knowledge management infrastructure. Results: employees had greater access to information enabling higher performance.
•Launched a Learning Management System and blended learning. Results: reduced class room training time, reduced training budget, flexible learning. From January 1997 to July 2000 (3 years 7 months) Manager of Learning and Organization Development @ Designed and developed leadership and management development.
•Partnered with HR on major change effort in response to healthcare reform. Results: well-aligned workforce. Premiums were maintained and improved in the Health Insurance LOB.
•Partnered with peers to support HR transformation and Talent Management Strategy
•Designed and facilitated a variety of multi-level training programs specializing in senior and middle management development. Results: increased employee satisfaction scores. From July 1991 to January 1997 (5 years 7 months) Director, Executive MBA Program @ Increased revenue for the Executive MBA program.
•Enhanced curriculum to target a broader audience
•Created an Executive Advisory Committee
•Recruited banking executives into the program.
•Created and implemented marketing strategy. From July 1990 to July 1991 (1 year 1 month)
MBA, Business @ University of Miami From 1982 to 1983 BBA, Business @ University of Miami - School of Business From 1978 to 1982 Volunteer ASTD Lea Toppino is skilled in: Organizational Development, Strategy, Talent Management, Training, Succession Planning, Leadership Development, Performance Improvement, Change Management, Leadership, Executive Management, Governance, Employee Training, Analysis, Performance Consulting, Learning Management
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