Heemoon Yang

Director of Customer Care at Samsung Electronics America | Plano, Texas, United States

About Heemoon Yang

Heemoon Yang currently serves as the Director of Customer Care at Samsung Electronics America, where he leverages his extensive technical expertise and business acumen to enhance customer satisfaction and drive operational excellence. In this pivotal role, Heemoon strategically leads initiatives that focus on product safety and liability, ensuring that Samsung’s commitment to quality and consumer trust remains uncompromised. He is the driving force behind the Product Safety Committee, where he meticulously manages risk and implements robust processes aimed at minimizing exposure to property damage and bodily injury incidents.

His hands-on leadership style fosters cross-functional collaboration, enabling teams to work cohesively towards common goals. Heemoon’s proficiency in supply chain management and project management allows him to streamline operations and improve process efficiency, which has resulted in substantial improvements in profit margins across various high-profile projects. His adeptness in product development and management ensures that Samsung’s offerings not only meet but exceed market expectations, reinforcing the brand’s reputation for innovation and reliability.

Heemoon’s bilingual capabilities further enhance his effectiveness in navigating diverse markets and engaging with a broad spectrum of stakeholders. By utilizing his deep understanding of Product Liability Defense (PLD) tactics, he has successfully escalated risk management strategies that protect both the company and its customers. As a visionary leader, Heemoon Yang continues to shape the future of customer care at Samsung, driving initiatives that prioritize safety, efficiency, and customer satisfaction in an ever-evolving technological landscape.

Heemoon Yang Work