Innovative and energetic General Manager/ Executive with +10 years’ experience and broad international background. Wide range of professional experience from operations to strategic tasks at board level as well as insight into various line functions ranging from HR to Controlling and Sales. Proven ability to setup and grow a company as well as successfully managing turnaround and change. Well developed interpersonal and intercultural skills, easily able to establish and maintain favorable rapport with clients and staff from all cultures and organizational backgrounds. Specialties:• Strategic / Tactical Planning • Start up / Turnaround • Post merger management • P & L Management • HR / Change Mgmt • General Management • Process Analysis • Purchasing • Airline / Aviation • Call Center / Customer Service

Director BeNeLux, France & Switzerland @ Responsible for Sales & Logistics/ Transport operations of Lufthansa Cargo AG in Belgium, The Netherlands, Luxemburg, France and Switzerland with 170Mio Euro revenue budget and 16Mio Euro cost budget. Leading and developing a team of 60 sales people and 20 operational staff members. Developing a sales and service strategy and actively manage top customers and implement mid- and longterm solutions for those customers. Developing supplier strategies and negotiate supplier contracts. Drive digitalization projects such as e-booking, e-services and e-freight. Work closely with Airline cooperation partners and implement joint market initiatives to increase customer benefits. Initiate sales trainings and workshops and develop top talents within the region. Liaise with headquarter and provide market input as well as drive central initiatives in the region. From January 2011 to Present (4 years 10 months) Amsterdam Area, NetherlandsSabbatical @ From January 2010 to December 2010 (1 year) Greater Los Angeles AreaHead of Executive Office @ Develop HR strategies and support and promote HR Shared Services Summarize merger analysis and synergy potentials Optimize information flow within executive office and board meeting preparation Design, organize and implement worldwide HR Executive conference From August 2006 to October 2009 (3 years 3 months) Managing Director @ Managing turnaround of 160 employee service center contributing above 20 million Euro revenues to client company Recruit and establish management team, develop job descriptions and performance management system Optimize training department structure and training processes Analyse, select and negotiate contract for call and screen taping system and implement the system in 7 service centers world wide Renegotiate supplier contracts and service levels and reducing cost by 20% From January 2004 to July 2006 (2 years 7 months) General Manager Services and Sales @ Responsible for service center with 130+ employees contributing 22 Million USD/year revenue to single customer Analysis and selection for future service center location and preparation of setup including supplier contract negotiations From June 2000 to December 2003 (3 years 7 months) Project Manager Call Center Services @ Site selection and setup of new reservation center in Cape Town, South Africa including supplier selections and negotiations, recruiting and government negotiations regarding regulated areas. Outsourcing of two existing reservation centers into new entity Process analysis in all service centers resulting in identification of 20% efficiency improvements From February 1999 to May 2000 (1 year 4 months)

Business Administration, Marketing, Economics @ University of Cologne From 1994 to 1997