● Scaling, mentoring & leading teams, implementing process & optimizing operations. ● Global record building customer loyalty & cross-functional relationships across cultures. ● Pulse 2015 Speaker ● Totango 2015 Customer Hero ● Jobvite 2012 Customers Award. ● PMP certified, Scrum Master, BA from the University of British Columbia.

Senior Director, Customer Success @ WalkMe™ is an interactive online guidance and engagement platform. WalkMe™ has received wide industry recognition and acclaim. Amongst them: “Cool Vendor” by Gartner, Red Herring Top 100 Award, “Top Apps That Will Change Your Business” by CIO Magazine, and more. WalkMe in 60 seconds: http://bit.ly/1FX7JEl. Reporting to EVP, Customers. From December 2014 to Present (1 year 1 month) San Francisco Bay AreaDirector, Client Service Operations @ Developed and implemented new programs to scale Client Services. Worked closely with all parts of the organization including Sales, Product, Marketing, Finance, Operations and Engineering. Responsible for creating and successfully launching the Ignite Onboarding Program. Reported to the VP of Client Services and Strategy. From December 2013 to December 2014 (1 year 1 month) San Francisco Bay AreaDirector, Customer Success @ Technology champion hired as the 9th employee and quickly promoted to expanded responsibilities managing product adoption, professional services, and scaling teams. Driver of process implementation and improvement, mentor, coach, product evangelist and client services leader. Reported to the Vice President of Customer Success. From April 2008 to November 2013 (5 years 8 months) Business Analyst @ Promoted within 5 months to manage mission critical customer-facing and in-house IT projects, product implementations, and related business analysis. Co-managed $1M+ budget. Reported to Senior Director, Technology. From October 2006 to April 2008 (1 year 7 months) San Francisco Bay AreaProject Manager @ Sixth employee hired to launch product. Managed $5M budget and participated in 100+ online software launches across U.S., U.K., and Brazil totaling $7+M in revenue. Managed company's presence at 10 health industry trade shows, the Salesforce and ADP implementations, online training program development, insurance and process documentation, team development, and client support. Reported to COO. From February 2004 to September 2006 (2 years 8 months) San Francisco Bay AreaBusiness Analyst @ Managed 25 projects worldwide including EURO conversion, global part numbering overhaul, and Navision Attain CRM / ERP module implementation. New systems impacted employees globally and $50M+ in revenue. Reported to CIO. From March 2001 to January 2004 (2 years 11 months) Copenhagen Area, Capital Region, Denmark

BA, Canadian Studies Major, History Minor @ The University of British Columbia From 1994 to 1998 Emilia D'Anzica is skilled in: SaaS, Business Analysis, Customer Relations, Budgeting, Software Implementation, CRM software, Program Management, Operations Management, Professional Services, Offshore Project Management, Change Management, Risk Management, Defect Tracking, Budgets, Project Management