Andy Bridges

Director of Customer Care at Ally Financial Inc. | Dallas-Fort Worth Metroplex

About Andy Bridges

Andy Bridges serves as the Director of Customer Care at Ally Financial Inc., where he leverages over 33 years of automotive finance services leadership to drive exceptional customer experiences and operational excellence. In his current role, Andy leads a dedicated team that supports automotive dealers, sales personnel, and consumer escalations, ensuring that each interaction is handled with the utmost professionalism and efficiency. His direct and persuasive leadership style has been instrumental in championing and implementing innovative growth initiatives that bolster Ally's revenue streams while enhancing dealer satisfaction.

Under Andy's guidance, several key projects have been launched to improve service level performance and streamline business processes. He has successfully created and implemented cost-cutting initiatives that not only enhance operational efficiency but also contribute to a more engaged workforce. By restructuring servicing platforms and strategically balancing onshore and offshore resources, Andy has achieved significant improvements in service delivery, resulting in higher customer satisfaction rates and improved employee morale.

His expertise in business process improvement, vendor management, and financial analysis positions him as a pivotal figure in Ally’s ongoing commitment to excellence in customer care. Andy's ability to build cohesive teams and foster a culture of collaboration has been vital in driving measurable results across the organization. As he continues to navigate the complexities of the automotive finance landscape, Andy Bridges remains focused on delivering value to both customers and stakeholders, ensuring that Ally Financial Inc. remains a leader in the industry.

Andy Bridges Work

Director of Customer Care at Ally Financial Inc. in January 2013 to Present

Director of High Risk Collections at Ally Financial Inc. in January 2011 to January 2013

Director of Remarketing at Ally Financial Inc. in January 2008 to January 2011

Andy Bridges Education

Montana State University-Bozeman, Bachelor of Business Administration (BBA), Business Administration and Management, General, December 1982 to December 1986