Eduardo Diaz

Senior Manager, Customer Insights at HD Supply | Atlanta Metropolitan Area

About Eduardo Diaz

Eduardo Diaz serves as the Senior Manager of Customer Insights at HD Supply, where he plays a pivotal role in shaping the company's customer experience strategy across diverse B2B verticals. With a robust background in strategic consulting and a Stanford MBA, Eduardo leverages his analytical prowess to lead a dynamic team focused on the Voice of the Customer (VoC) program. Under his guidance, the team conducts comprehensive market research projects that delve into customer preferences and behaviors, enabling HD Supply to identify actionable insights that drive growth and enhance customer retention.

One of Eduardo's key achievements includes gaining senior leadership approval for a comprehensive redesign of the VoC program, which has significantly improved the way customer feedback is integrated into strategic decision-making. His expertise in data analysis and segmentation allows him to transform complex market research into clear, actionable strategies that resonate with customers and stakeholders alike. Additionally, Eduardo's proficiency in loyalty marketing and innovation management has been instrumental in developing targeted initiatives that foster customer loyalty and engagement.

By fostering a culture of continuous improvement and customer-centricity, Eduardo ensures that HD Supply remains at the forefront of the industrial distribution sector. His commitment to excellence and results-oriented approach not only enhances the customer experience but also positions the company for sustained growth in an increasingly competitive marketplace. Through his leadership, Eduardo Diaz exemplifies the critical intersection of customer insights and strategic business development, driving meaningful change within the organization.

Eduardo Diaz Work