Customer Success Manager at SAP
Greater Philadelphia Area
SAP
Customer Success Manager
Newtown Square, PA
Oracle
Customer Success Manager
2015 to 2017
Mt Laurel, NJ
Clearswift
Account Manager
2008 to 2011
724 Solutions
Sales Engineer
2000 to 2001
ADP
Technical Account Manager
1997 to 2000
Mt Laurel, NJ
Citrix
Account Manager
2013 to 2014
What company does David Burkett work for?
David Burkett works for SAP
What is David Burkett's role at SAP?
David Burkett is Customer Success Manager
What industry does David Burkett work in?
David Burkett works in the Computer Software industry.
📖 Summary
Customer Success Manager @ SAP Newtown Square, PACustomer Success Manager @ Oracle Managed accounts to achieve individual annual targets for renewing contracts and work closely with sales to enable further adoption of Oracle products within accounts.• Was the main point of contact to the customer from product sale through the life of the license. • Educated clients on the value of the overall solution and encourage optimal utilization.• Presented the Oracle value proposition as well as product features and functions to audiences ranging from Senior Executives to technical stakeholders.• Facilitated relationships across various client teams, brands, partners and departments to further strengthen Oracle’s partnership with clients From 2015 to 2017 (2 years) Mt Laurel, NJAccount Manager @ Clearswift Successfully sold Email and Web Security products in East Coast territory. Identify opportunities and responsible for revenue generation. • 2010, 4th in sales for the company.• 2011, 2nd in sales for the company. From 2008 to 2011 (3 years) Sales Engineer @ 724 Solutions Delivered technical sales presentations and demonstrated products to major banks and brokerage firms. • Provided in-depth technical details of 724’s Wireless Internet Platform with banking, brokerage and alert applications, wireless networks and messaging. Wrote RFP’s.• Wrote software used to demonstrate the wireless platform and device products to customers. From 2000 to 2001 (1 year) Technical Account Manager @ ADP Provided technical advice and support to Prudential Securities, Salomon Smith Barney, Legg Mason and other financial firms. Technical liaison between Client and ADP executive management, development and support groups. • Provide Project Management for software and hardware rollouts. Developed, planned and supported projects for Clients.• Taught classes to Client’s support personnel on new system and network architecture.• Managed a group responsible for configuring, testing and supporting the Client’s system.• Received Outstanding Service Award. From 1997 to 2000 (3 years) Mt Laurel, NJAccount Manager @ Citrix Managed 400+ customers and $7M in revenue. Trained, supported and provided ongoing customer service through relationships with key account contacts. • Exceeded retention goal of 100% by onboarding new customers, managing needs and ensuring happy and satisfied customers. From 2013 to 2014 (1 year)
Extraversion (E), Intuition (N), Thinking (T), Judging (J)
2 year(s), 0 month(s)
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