Audrey Hendley

President, Global Travel & Lifestyle Services at American Express | New York, New York, United States

About Audrey Hendley

As President of Global Travel & Lifestyle Services at American Express, Audrey Hendley plays a pivotal role in shaping the future of premium travel experiences for Card Members worldwide. With over two decades of experience at American Express, Audrey has cultivated a deep understanding of customer needs and market dynamics, enabling her to lead one of the largest multi-channel consumer travel agencies globally. Under her stewardship, the division has not only enhanced its service offerings but has also set new benchmarks in customer experience and satisfaction.

Audrey's leadership is characterized by a commitment to innovation and strategic growth. She has spearheaded key projects that integrate cutting-edge digital marketing strategies and advanced customer segmentation techniques, ensuring that the services provided are tailored to meet the diverse preferences of Card Members. By leveraging a network of over 5,000 personal advisors across 23 countries, she has successfully enhanced the personalization of travel and lifestyle services, from exclusive dining reservations to bespoke entertainment experiences.

Her expertise in management and strategic planning has been instrumental in driving record results, while her focus on customer acquisition and retention has fortified American Express's position as a leader in the travel industry. Audrey’s vision for the future includes not only expanding the digital travel booking experience but also fostering a culture of excellence among her teams, ensuring that they are equipped to deliver unparalleled service. Through her innovative approach and dedication to exceeding customer expectations, Audrey Hendley continues to redefine the landscape of travel and lifestyle services at American Express.

Audrey Hendley Work