Specialties: Expert in Access management Expert in incident management Good at Process management Good at Problem management Excellent in people-management Service desk processes Team leader Expert in communication Expert in Problem solving Requirements gathering Developing and maintaining client relationships Understanding of release & change management Management of enhancement process's

Application Support specialist @ Projects Requirements gathering Assistance in Development process High level analysis Problem resolution Information catalog Enhancement requests Incident resolution Root cause analysis Workarounds & bug fixes Problem management CRM Administration MS Dynamics Canvas Administration Elective Bidding System (EBS) Support model From October 2011 to Present (4 years 2 months) London, United KingdomApplication Support Analyst @ Access management, Incident management, resolving 1st and 2nd line incidents. Log file analysis using Unix Training and developing new employees configuring and rollout of Active directory and exchange 2003, setting up of new PC’s, installing java updates, changing of server backups Analysing, testing and resolving complex trading platform incidents often having to write scripts using SQL to make database updates. From February 2007 to October 2011 (4 years 9 months) Director @ High level decision making Budget reviews From July 2011 to 2011 (less than a year) Application Support @ From 2007 to 2011 (4 years) Service Desk Analyst/Team leader @ Troubleshooting Rollout of Cirix platform Managing a team of 15 analysts Desktop support Printer/port configuration From October 2004 to February 2007 (2 years 5 months) Wood Green, London

BSC (Hons), Computer Visualisation & Animation @ University of Luton From 2000 to 2002 HND Multimedia Computing, Computer Science @ University of Hertfordshire From 1998 to 2000 Norlington school From 1990 to 1995 Asim Hons) is skilled in: Microsoft Dynamics, Incident Management, CRM, Active Directory, SQL, Troubleshooting, Databases, Service Desk, Citrix, Requirements Gathering, ITIL, Change Management, Team Leadership, Windows Server, Customer Service, DHCP, Microsoft Office, Microsoft SQL Server, Unix secure shell, XML, HTML, Windows Server 2003, Photoshop, VNC, VRML, C++, remote desktop, sql tools, MS Query, Oracle SQL, Cisco Switches, basic CSS, Access Management, Agile, Microsoft SQL server..., sunsystems, Purchase Orders, Sitecore, Blackberry Enterprise..., Canvas