I’m passionate about leading a global business to achieve its full potential. Achieving this requires establishing a vision and strategy, aligning the organization, and consistently executing. I particularly thrive on sharing and leading the vision across the organization so that—together—the combined momentum and synergy propels us to full potential. Atento was one such organization where I saw great promise. I was fortunate to become CEO while it was still part of Telefonica. Since then, I´ve led three changes in our ownership structure in four years, transitioning from a subsidiary status to an up-and-coming business in Bain Capital’s private equity portfolio, eventually emerging as a public company on the NYSE following our IPO. Today Atento is one of the premier global BPO CRM companies: #1 by revenue in the high-growth Latin America region, and #3 worldwide. It is also the only BPO CRM organization selected for the top “25 World's Best Multinational Workplaces” by the Great Place to Work Institute. My role as CEO is the culmination of my career-long commitments to: ► Providing successful leadership in global enterprise organizations ► Defining, articulating, and aligning a company’s vision and strategy ► Finding growth in mature markets & harnessing fast growth in emerging markets ► Driving service innovation, business expansion, M&A, and liquidity events ► Assembling strong leadership teams able to achieve results quickly ► Gaining credibility and support of employees, customers, and shareholders ► Providing in-country expertise in US, Latin America, and Europe SPECIALTIES: CEO, Global BPO CRM Solutions, International Business, Corporate Strategy, M&A, IPO & Public Company Management, Business Development, Change Management, Strategic Partnerships, Revenue Growth, Private Equity, Cross-Functional Team Leadership, P&L Management, Strategic Negotiations, Emerging Markets, Turnarounds, Startups, Telecom, Consumer Goods, B2B, B2C

CEO | International BPO CRM Solutions @ Atento is one of the top global BPO CRM solutions providers, operating in 14 countries, employing over 150,000 people, and generating revenue of $2.3 billion. Atento contributes to the success of its client companies by guaranteeing the best experience for their customers. We outsource end-to-end processes for Fortune 200 companies in most industry verticals, providing innovative customer experience solutions across multiple touch points. Following my year at Telefonica’s corporate headquarters in a high-profile leadership role, I was appointed by the Board in 2011 as Atento´s CEO to lead the company's operations globally. In 2012, we decided to transition Atento into a standalone entity, and embarked on a deliberate process of attracting target Private Equity firms to acquire the company. By the end of the year, I was leading a successful shareholder transition as Atento was acquired by Bain Capital. At this pivotal time in our company’s history, my role focused on: ► Ensuring our cultural transition ► Transforming the business to meet our financial and business objectives ► Creating & executing our blueprint for the future Based on Atento’s continuing success, we accelerated the option in early 2014 to prepare for an IPO. After 10 months of intense work, we completed Atento’s IPO on the NYSE where its shares have publically traded since October 2014 (symbol ATTO). I’ve excelled at adapting the company to new circumstances, while attaining strong business expansion & operating performance. My successes include: ► Building new, highly effective leadership team that drove 95%+ client retention rates & increased employee engagement ► Achieving 3 years of consecutive double-digit profitable growth, reversing prior years of profit margin declines ► Attaining #1 status by market share in high growth Latin America ► Atento’s recognition—the last 2 years in a row—as one of the “25 World's Best Multinational Workplaces” by the Great Place to Work Institute From October 2011 to Present (4 years 3 months) Global Corporate Strategy Director | Telecommunications @ Telefonica is one of the largest telecommunications companies in the world in terms of market capitalization and number of customers. It is present in 21 countries, with over $50 billion in revenue, and more than 341 million total accesses. Following three successful years as EMEA Regional Director for Atento (a subsidiary of Telefonica at the time), I was promoted to Telefonica’s global headquarters as global corporate strategy director. During my tenure in this role, I was responsible for the development of a new global strategy for Telefonica. In this leadership role, I: ► Assessed Telefonica’s existing strategy ► Engaged with the Executive Committee and senior leadership teams, across all geographies, in analyzing and debating alternative scenarios for the company’s strategy ► Developed and presented recommended strategy, together with organizational implications As a result of the recommendations, Telefonica embarked into transforming itself into a Digital Telco, better placed to meet the needs of its customers and capture new revenue growth From January 2011 to October 2011 (10 months) Regional Director EMEA | BPO CRM | M&A | Turnaround @ As Atento continued to expand—at this point into EMEA—it was operating in 14 countries, employing 120,000 people, and generating revenue of $1.8 billion. I was promoted to manage the regional operations for Atento in Europe, the Middle East, and Africa (EMEA). I had total P&L leadership for a staff of around 20,000 employees and $400 million in revenue. I was responsible for our primary operations in 4 countries — Spain, France, the Czech Republic and Morocco—as well as subsidiary operations in 3 additional countries: Colombia, Peru, and Uruguay. In addition, I spearheaded our business development activities each time we extended our market into a new country in the EMEA Region. I also served on the Atento’s Executive Management Committee. In this leadership role, I successfully: ► Restructured and successfully turned around the EMEA business ► Achieved 3 years of consecutive double-digit profitable growth for the EMEA, reversing prior years of profit margin declines ► Attained #1 status by market share in the Spanish market ► Acquired and integrated the largest provider of BPO CRM services in the Czech Republic market ► Achieved #1 ranking in “Spain’s Best Multinational Workplaces” by the Great Place to Work Institute From January 2008 to December 2010 (3 years) Madrid Area, SpainGlobal Director | Corporate Strategy | Business Development | Strategic Partnerships @ Atento continued its expansion across Latin America, providing call center services to Fortune 500 companies. At the time, we operated in 13 countries, employed 100,000 people, and generated revenue of $1.3 billion. I was promoted to headquarters, reporting to the CEO, to manage two global corporate areas: Strategy, and Financial Planning & Reporting (FP&A). In recognition of my solid performance, my role expanded to include management of both our corporate Human Resources and Technology. I was accountable for a staff of 25 professionals based in our headquarters and 175 professionals across 13 country operations. I also served on Atento’s Executive Management Committee for the Group. During this period, I: ► Positioned Atento for induction into The Balanced Scorecard’s global “Hall of Fame” for outstanding strategy implementation and execution ► Designed and launched a new global program for senior management development ► Established new hiring, training, compensation, and performance review practices for the company’s staff that averaged around 100,000 employees ► Successfully revamped and launched annual budgeting and 5-year strategic plan processes ► Introduced a process for analyzing and deciding on capital expenditures that resulted in increased operating efficiencies ► Successfully led all business development, strategic alliances, and M&A efforts for the company ► Established a series of joint ventures with technology and contact center partners From November 2004 to December 2007 (3 years 2 months) Country Manager | Startups | Turnoarounds | Business Development @ Right after I completed my MBA, I was recruited to relaunch and grow Atento’s business in Puerto Rico and to develop the company’s new strategic plan. Atento was a subsidiary of Telefonica, operating in 10 countries, employing over 80,000 people, and generating revenue of $850 million. My responsibilities included full in-country P&L management as well as the leadership of all of our critical business functions: Sales & Marketing, Operations, Finance, and Human Resources. During this period, I: ► Successfully turned around the business in Puerto Rico ► Recruited and built a brand new leadership team ► Achieved a compound annual revenue growth rate of 50% and positive net results over a period of 4 years ► Grew an operation from one captive client, to a business of 1,300 employees and $20 million in annual revenue ► Achieved #1 status by market share in the Puerto Rican market ► Started and successfully grew new client relationships and new services ► Developed and led strategy for entry into US Hispanic market From July 2000 to October 2004 (4 years 4 months) Puerto RicoManager Business Development | Project Management | International Business | Consumer Goods @ As part of The Coca-Cola Company's Global Headquarters, I managed various projects for the Latin America division of the company. During my Master’s program in Mechanical Engineering at Georgia Tech, I was recruited as an intern and then offered a full-time position in the Global Engineering Division at Coca-Cola. I was assigned to manage projects for the Latin American market due to the combination of my language skills and field of expertise. During this period, I: ► Organized and directed a 15-member cross-functional team in the development and implementation of a new marketing & operations program for the transportation segment in Mexico. The program’s roll-out created product availability in a new vertical and produced proprietary equipment technologies for the company. Coca-Cola captured 100% of beverage market share in the transportation market. ► Led a 20-member cross-functional team composed of sales, technical, and procurement associates in the development of new practices for the fountain beverage business in Latin America. These practices, which included areas such as marketing and product quality, improved business profitability and created new equipment technologies. Fountain dispenser sales increased 30% in the first year of the program’s implementation. ► Managed the planning and operations for Coca-Cola at the International Olympic Center prior to and during the 1996 Olympic Games. I directed a group of 24 associates in the development and execution of all marketing and product distribution strategies for both the Olympic and Paralympic Games. From July 1994 to July 1998 (4 years 1 month)

Master of Business Administration (MBA), General Management @ Harvard Business School From 1998 to 2000 Master of Science (MS), Mechanical Engineering @ Georgia Institute of Technology From 1994 to 1995 Bachelor of Science (BS), Mechanical Engineering @ Georgia Institute of Technology From 1990 to 1994 Alejandro Reynal is skilled in: Business Strategy, Business Development, Strategy, Leadership, Management, Strategic Planning, Telecommunications, Outsourcing, Team Leadership, Start-ups, Negotiation, Business Planning, Marketing, New Business Development, Management Consulting