Zachariah Smith
Internet Customer Care Specialist at L Brands | Dayton Metropolitan Area
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Zachariah Smith currently excels as an Internet Customer Care Specialist at L Brands, where his role embodies a unique blend of flexibility and expertise in customer service and brand assurance. In this hybrid position, Zachariah seamlessly transitions between the Learning & Development and Brand Assurance teams, showcasing his adaptability and commitment to enhancing customer interactions during peak seasons. His responsibilities include monitoring various customer contact channels—such as calls, chats, emails, and social media—to ensure service quality and procedural accuracy. By evaluating these interactions, he provides valuable written feedback that not only highlights areas for improvement but also reinforces the brand voice that L Brands is known for.
Zachariah's proficiency in tools like Verint Workforce Management and Jira enhances his ability to analyze customer service metrics effectively. His skills in job coaching and interpersonal communication allow him to mentor colleagues, fostering a culture of continuous improvement within the team. By leveraging Citrix products and Radial Warehouse Systems, he ensures that resources are managed efficiently, enabling the team to respond swiftly to customer needs. His focus on customer satisfaction drives him to advocate for best practices that elevate the overall customer experience. Through his multifaceted role, Zachariah Smith not only contributes to the operational success of L Brands but also plays a pivotal role in shaping the future of customer care within the organization.
Internet Customer Care Specialist at L Brands in October 2012 to Present
Call Center Trainer at L Brands in October 2012 to Present
Cafe Manager at Barnes & Noble, Inc. in June 2012 to October 2012
Call Center Representative at L Brands in October 2011 to May 2012
Cafe Manager at Borders Books & Music in August 2008 to October 2010
Customer Service Supervisor at Whole Foods Market in August 2008 to October 2010
Shift Supervisor at Starbucks in September 2000 to June 2005
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Hiram College, Bachelor's degree, October 1994 to October 1998
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Training
Analytical Skills
Leadership
Problem Solving
Communication
Job Coaching
Escalation Resolution
Brand Assurance (Quality Auditing)
Internal Associate Helpline
Seasonal Supervisor
English
Proofreading
virtual presentation
Citrix Products
epiphany
Verint Workforce Management
Radial Warehouse Systems
Jira
Atlassian
Oracle Database
Customer Support
Interpersonal Skills
Customer Experience
Customer Satisfaction
Customer Interaction
Data Entry
Coaching
Customer Contact
People Management
Quality Control
Microsoft Office
Virtual Private Network (VPN)
Cisco VPN
ping id
Finesse
Jira Service Desk
Atlasian
VMware
SharePoint
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Discover more about L BrandsWhat is Zachariah Smith email address?
Email Zachariah Smith at [email protected], [email protected], [email protected], [email protected], [email protected] and [email protected]. This email is the most updated Zachariah Smith's email found in 2026.
What is Zachariah Smith phone number?
Zachariah Smith phone number is 2165359148.
How to contact Zachariah Smith?
To contact Zachariah Smith send an email to [email protected], [email protected], [email protected], [email protected], [email protected] or [email protected]. If you want to call Zachariah Smith try calling on 2165359148. (updated on September 27, 2024)
What company does Zachariah Smith work for?
Zachariah Smith works for L Brands
What is Zachariah Smith's role at L Brands?
Zachariah Smith is Internet Customer Care Specialist
What industry does Zachariah Smith work in?
Zachariah Smith works in the Retail industry.
Zachariah Smith Email Addresses
Zachariah Smith Phone Numbers
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