Wael Cheaib
Customer Care Executive Director at ADEO | Lyon, Auvergne-Rhône-Alpes, France
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Wael Cheaib currently serves as the Customer Care Executive Director at ADEO, where he oversees the global customer service operations across all brands and customer segments. In this strategic leadership role, Wael is responsible for driving excellence in customer experience, ensuring seamless after-sales support, and optimizing assisted distant sales activities. His extensive expertise in customer support operations, combined with a deep understanding of supply chain planning and business transformation, enables him to develop innovative solutions that enhance customer satisfaction while streamlining operational efficiency.
Throughout his tenure at ADEO, Wael has spearheaded key projects focused on integrating advanced customer care strategies with digital transformation initiatives, leveraging data analytics and customer insights to tailor service offerings. His leadership in managing cross-functional teams—comprising over 100 professionals—has been instrumental in fostering a customer-centric culture that aligns with ADEO’s growth objectives. His experience in P&L management and business development ensures that customer care initiatives not only improve service quality but also contribute to the company’s profitability and strategic goals.
With a background spanning industries such as automotive (Stellantis), consulting (Argon&co), tech (Uber), and startups (Safecube), Wael brings a versatile perspective to his role. His skills in enterprise strategy, supply chain planning, and business transformation position him as a key driver of ADEO’s ongoing efforts to innovate in customer experience and operational excellence. By combining his leadership capabilities with a comprehensive understanding of business processes, Wael continues to elevate ADEO’s customer care standards, reinforcing its reputation for reliability and customer satisfaction in a highly competitive retail landscape.
Customer Care Executive Director at ADEO in September 2023 to Present
Associate Partner - Business Development Iris by Argon at Argon & Co in December 2022 to September 2023
Founder and CEO at Safecube in April 2019 to December 2022
Head of Customer Experience and Retail Operations - France, Switzerland and Austria at Uber in April 2018 to March 2019
Community Operations Lead - Western Europe at Uber in April 2017 to March 2018
Community Operations Lead - France at Uber in March 2016 to March 2017
Manager - Operations Performance at Argon & Co in July 2012 to March 2016
Supply Chain manager in charge of cooperation and Joint Venture projects at PSA Peugeot Citroën in January 2010 to June 2012
Industrial and Technical Director at Génération Plume in January 2010 to June 2010
Method Engineer at PSA Peugeot Citroën in May 2009 to December 2009
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CentraleSupélec, Ingénieur généraliste, July 2026
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Compétences interpersonnelles
Leadership stratégique
Planification stratégique
Stratégie d’entreprise
Indicateurs clés de performance
Communication
B2C
Manufacturing Process Improvement
Cross-functional Team Leadership
Planning
Gestion des opérations
supply chain planning
Business Transformation
Cost Center Management
customer support operations
Digital Strategy
Business Development
Account Management
Life Science Industry
P&L Management
New Business Development
Business-to-Business (B2B)
Operational Excellence
Customer Experience
Executive Management
Développement commercial
Logiciel en tant que Service (SaaS)
Supply Chain Optimization
Strategy
Supply Chain
Demand Planning
Management
Customer Service Operations
Supply Chain Engineering
Project Management
Distribution Strategies
Production Planning
Transportation Planning
Logistics Engineering
Demand Forecasting
Automotive
Supply Chain Management
Inventory Management
Gestion de projet
Planification production
Optimisation de la chaine logistique
Planification de la demande
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Discover more about ADEOWhat is Wael Cheaib email address?
Email Wael Cheaib at [email protected] and [email protected]. This email is the most updated Wael Cheaib's email found in 2026.
How to contact Wael Cheaib?
To contact Wael Cheaib send an email to [email protected] or [email protected]. (updated on March 12, 2025)
What company does Wael Cheaib work for?
Wael Cheaib works for ADEO
What is Wael Cheaib's role at ADEO?
Wael Cheaib is Customer Care Executive Director
What is Wael Cheaib's Phone Number?
Wael Cheaib's phone (**) *** *** 337
What industry does Wael Cheaib work in?
Wael Cheaib works in the Retail industry.
Wael Cheaib Email Addresses
Wael Cheaib Phone Numbers
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