Vira Chea
Level III Application Support Analyst at MoveHQ | Revere, Massachusetts, United States
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Vira Chea is a highly skilled Level III Application Support Analyst at MoveHQ, where she plays a pivotal role in ensuring the seamless operation of critical SaaS applications, particularly the HomeSafe Connect platform integrated with Okta Verify. Her current responsibilities extend beyond routine troubleshooting; she serves as a trusted Subject Matter Expert (SME), providing advanced technical support and mentorship to Level I and Level II analysts. Vira’s expertise in managing complex issues related to web applications, SaaS integrations, and identity management systems such as Okta Verify enables her to deliver rapid, effective resolutions that enhance customer satisfaction (CSAT) and operational efficiency.
In her role, Vira actively monitors and manages the Salesforce case management system, performing in-depth troubleshooting to diagnose and resolve issues related to HSC Hub, HSC CRM, and HSC Go. Her proficiency with advanced troubleshooting tools and her deep understanding of SaaS architecture allow her to identify root causes swiftly, minimizing downtime and ensuring compliance with service level agreements. Vira’s experience in cross-functional collaboration is instrumental in coordinating with product teams, security specialists, and customer support to implement continuous improvements and optimize application performance.
Her key projects often involve integrating new features into the HomeSafe Connect suite, streamlining workflows, and enhancing user experience through mistake-proofing techniques and process optimization. With a strong foundation in management of multi-disciplinary teams and a keen eye for detail, Vira consistently demonstrates her ability to troubleshoot ER issues, manage complex customer scenarios, and contribute to MoveHQ’s commitment to delivering reliable, secure, and user-centric SaaS solutions. Her ongoing dedication to professional growth and her expertise in software support make her a valuable asset in the evolving landscape of application support and SaaS management.
Level III Application Support Analyst at MoveHQ in September 2024 to Present
Lead Tier 2 Application Support Technician at Teva (Digihaler) in July 2021 to December 2023
Insurance Customer Support Agent at SimplePractice in October 2019 to July 2021
Lead Stores Clerk at MSPCA-Angell Hospital in March 2015 to September 2019
Lead Materials Associate at South Shore Hospital in September 2011 to March 2015
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UMass Boston, Bachelor of Science - BS, June 2026
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Web Applications
Mobile Applications
salesforce
Datadog
Software as a Service (SaaS)
Net Promoter Score
Claim Investigation
Order Processing
Tier 2 Help Desk Support
Order Fulfillment
ServiceNow
Third Party Claims
Troubleshooting
Delivery Of Projects
Sterilization
Customer Satisfaction (CSAT)
Complaint Management
Network Troubleshooting Tools
Constructed Wetlands
Subject Matter Experts
Confluence
Management of multi-disciplinary teams
Shipping & Receiving
Standard Operating Procedure (SOP)
U.S. Health Insurance Portability and Accountability Act (HIPAA)
Small and Medium-Sized Enterprises (SME)
Website Consultation
IT Management Monitoring
Insurance Brokerage
Microsoft Office
SAP Products
Product Complaints
Seasonal
P&L Management
Search Engine Optimization (SEO)
Lean Logistics
Postman API
Meditech
Mobile Testing
Routine Maintenance
Customer Satisfaction
Certified Information Technology Professional
Root Cause Analysis
ER issues
Client Billing
Documentation Control
Zendesk
Smartsheet
Relating to Clients
WAMP
International & Domestic Shipping
Microsoft Teams
New Hire Training
SAP ERP
Applied Epic Agency Management System
IT Pro Planning for SharePoint Server
Inventory Accuracy
Cross-team Collaboration
Time Management
Mistake Proofing
Airline Ticketing
Asana
Exercise Physiology
Software Troubleshooting
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Discover more about MoveHQWhat is Vira Chea email address?
Email Vira Chea at [email protected]. This email is the most updated Vira Chea's email found in 2026.
How to contact Vira Chea?
To contact Vira Chea send an email to [email protected]. (updated on April 23, 2025)
What company does Vira Chea work for?
Vira Chea works for MoveHQ
What is Vira Chea's role at MoveHQ?
Vira Chea is Level III Application Support Analyst
What is Vira Chea's Phone Number?
Vira Chea's phone (413) ***-*175
What industry does Vira Chea work in?
Vira Chea works in the Computer Software industry.
Vira Chea Email Addresses
Vira Chea Phone Numbers
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