Viknes Waran

Q: What is Viknes Waran email address?

Email Viknes Waran at viknes.waran@concentrix.com. This email is the most updated Viknes Waran's email found in 2026.

Q: How to contact Viknes Waran?

To contact Viknes Waran send an email to viknes.waran@concentrix.com. (updated on March 01, 2025)

Customer Service Advisor at Concentrix | Petaling Jaya, Selangor, Malaysia

About Viknes Waran

Viknes Waran currently excels as a Customer Service Advisor at Concentrix, where he plays a pivotal role in delivering exceptional customer experiences across diverse client portfolios. In this capacity, Viknes leverages his expertise in Business English, Customer Relationship Management (CRM), and Service Quality to ensure that every customer interaction is handled with professionalism, empathy, and efficiency. His deep understanding of customer service management allows him to resolve complex issues promptly, fostering long-term client satisfaction and loyalty.

At Concentrix, Viknes is actively involved in key projects that focus on enhancing customer engagement and optimizing service delivery. He collaborates closely with cross-functional teams to develop and implement strategies that improve customer experience metrics, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT). His proficiency in account management and sales enables him to identify opportunities for upselling and cross-selling, contributing to the company's revenue growth while maintaining a customer-centric approach.

Viknes’s expertise extends to soft skills such as effective communication, problem-solving, and conflict resolution, which are essential in managing diverse customer needs and ensuring high service quality. His background in designing posters and building furniture reflects his creative mindset and attention to detail—traits that translate well into crafting personalized solutions and memorable customer interactions. With a passion for creating positive experiences and a commitment to continuous improvement, Viknes Waran is well-positioned to contribute meaningfully to organizations seeking to elevate their customer service standards and foster lasting client relationships.

Viknes Waran Work