Vasudev Verlekar
Technical Specialist Client Servicing & Success at LRN | Mumbai, Maharashtra, India
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Vasudev Verlekar is a seasoned Technical Specialist in Client Servicing & Success at LRN, bringing over 15 years of extensive experience in client management and service excellence. His role is pivotal in fostering robust relationships with clients, ensuring their needs are met with the highest level of confidentiality and professionalism. Vasudev is dedicated to enhancing customer satisfaction by leveraging innovative strategies and the organization's resources effectively.
In his current position, he adeptly utilizes advanced technologies such as Zendesk, Salesforce, JIRA, and Gainsight to streamline client interactions and optimize service delivery. His expertise in incident management and account management allows him to navigate complex customer requirements, providing tailored solutions that drive retention and renewal. Vasudev plays a crucial role in onboarding new clients, ensuring they are equipped with the knowledge and tools necessary to maximize their use of LRN's offerings.
Moreover, his commitment to the "Voice of the Customer" principle ensures that client feedback is not only heard but actively integrated into service improvements. By focusing on metrics like Net Promoter Score (NPS) and Customer Satisfaction (CSAT), he continuously evaluates and refines strategies to enhance the overall client experience. Vasudev's proficiency in reporting and analysis, combined with his business analysis skills, empowers him to identify opportunities for cross-selling and upselling, ultimately contributing to LRN's growth and success. His passion for client success and his ability to train clients on new LRN tools further solidify his reputation as a trusted partner in their journey.
Technical Specialist Client Servicing & Success at LRN in June 2023 to Present
Senior Technical Analyst at ZYCUS INFOTECH PRIVATE LIMITED in May 2019 to April 2023
Business Analyst at GEP Worldwide in July 2017 to May 2019
Supply Chain Specialist at Orange Business Services India Private Limited in May 2010 to July 2017
Customer Support Executive at Firstsource in June 2009 to January 2010
Executive at Fedility National Information Services Private Limited. in February 2007 to May 2009
Customer Support Executive at Tata Teleservices Ltd in July 2004 to November 2005
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RJ College, Ghatkopar
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Incident Management
Account Management
Voice of the Customer
Retension & Renewal
Client Onboarding
Net Promoter Score
Gainsight
Jira
Zendesk
Freshdesk
Customer Service Management
Customer Satisfaction (CSAT)
Customer Relationship Management (CRM)
Customer Interaction
Customer Engagement
Cross-functional Coordination
Cross-Selling
Client Relationship
Customer Service
Operations Management
Analytical Skills
Reporting & Analysis
Presentation Skills
Communication
Software as a Service (SaaS)
Requirements Analysis
Business Analysis
Microsoft Excel
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Discover more about LRNWhat is Vasudev Verlekar email address?
Email Vasudev Verlekar at [email protected]. This email is the most updated Vasudev Verlekar's email found in 2026.
How to contact Vasudev Verlekar?
To contact Vasudev Verlekar send an email to [email protected]. (updated on November 04, 2024)
What company does Vasudev Verlekar work for?
Vasudev Verlekar works for LRN
What is Vasudev Verlekar's role at LRN?
Vasudev Verlekar is Technical Specialist Client Servicing & Success
What is Vasudev Verlekar's Phone Number?
Vasudev Verlekar's phone (**) *** *** 269
What industry does Vasudev Verlekar work in?
Vasudev Verlekar works in the Information Technology & Services industry.
Vasudev Verlekar Email Addresses
Vasudev Verlekar Phone Numbers
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