Trivia Biscoe

Q: What is Trivia Biscoe email address?

Email Trivia Biscoe at triviabiscoe@gmail.com. This email is the most updated Trivia Biscoe's email found in 2026.

Q: How to contact Trivia Biscoe?

To contact Trivia Biscoe send an email to triviabiscoe@gmail.com. (updated on September 09, 2024)

Clinical Customer Service Coordinator at Johns Hopkins Hospital | Baltimore, Maryland, United States

About Trivia Biscoe

As the Clinical Customer Service Coordinator at Johns Hopkins Hospital, Trivia Biscoe plays a pivotal role in enhancing the patient experience within the inpatient unit. With a strong foundation in public health and healthcare management, Trivia leverages her expertise in Lean Sigma methodologies to drive process improvements that directly impact HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores. Her commitment to excellence is evident in her daily administrative rounds, where she engages with patients to gather feedback and identify areas for improvement, ensuring that their voices are heard and valued.

In her supervisory role, Trivia leads a dedicated team of Customer Service Representatives, providing training in customer service models that prioritize empathy and responsiveness. This focus on exceptional patient care not only fosters a supportive environment for patients and their families but also cultivates a culture of excellence among staff. Trivia's background in project management and patient safety, complemented by her Patient Safety Certificate from The Johns Hopkins Armstrong Institute, equips her with the tools necessary to implement effective strategies that enhance service delivery and operational efficiency.

Her skills in public speaking and program development further enable her to advocate for patient-centered initiatives within the hospital. By utilizing quantitative data to inform decision-making, Trivia is committed to continuous improvement, ensuring that Johns Hopkins Hospital remains at the forefront of healthcare excellence. Through her leadership and dedication, she is not only enhancing patient satisfaction but also contributing to the overall mission of providing high-quality, compassionate care.

Trivia Biscoe Work